Guest Experience Host: Frontline Concierge & Travel Guide

Tourism Holdings Pty

Christchurch, Auckland

Hybrid

NZD 42,000 - 54,000

Full time

7 days ago
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Benefits offered by this job

Competitive wage
Company benefits
Sales incentives

Job summary

thl is seeking fixed-term, full-time Guest Experience Hosts to join our Christchurch team. You’ll greet adventurers, manage vehicle collection and return, and ensure a seamless start-to-finish experience.

You’ll be part of a vibrant customer-service‑driven team, delivering excellent service, while supporting health and safety and sharing local travel tips. Fluency in English plus a second language is a bonus, and a valid driver’s license is required.

Qualifications

  • Customer service experience is essential.
  • Strong communication and computer literacy required.
  • Second language skills (Spanish, German, Dutch or French) are advantageous.
  • Ability to solve problems and work under pressure in a team environment.
  • Full, valid driver’s license is required.

Responsibilities

  • Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
  • Drive front-line sales, meeting individual and team targets with your professional sales expertise.
  • Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
  • Handle customer inquiries with grace, face-to-face, over the phone, or via email.
  • Participate actively in our health and safety culture, because everyone's well-being is our top priority.
  • Ensure quality control of our products.

Skills

Customer service
Communication skills
Computer literacy
Second language
Problem-solving
Flexible/Weekend roster
Driver's license

Tools

Computer applications

Job description

thl is seeking fixed-term, full-time Guest Experience Hosts to join our Christchurch team. You’ll greet adventurers, manage vehicle collection and return, and ensure a seamless start-to-finish experience.

You’ll be part of a vibrant customer-service‑driven team, delivering excellent service, while supporting health and safety and sharing local travel tips. Fluency in English plus a second language is a bonus, and a valid driver’s license is required.

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