Guest Experience Host — Front‑Line Sales & Travel Concierge

Tourism Holdings Limited; Auckland; Hybrid; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive wage and benefits with inc

Flexible travel-friendly environment

Career progression within thl

Diverse and inclusive team culture

Job summary

Tourism Holdings Limited (thl) is seeking Guest Experience Hosts in Auckland for a full-time fixed-term role during peak season. You will greet adventurers, assist with vehicle collection and return, and ensure a seamless start-to-finish experience.

You will join a vibrant team delivering top-notch customer service, supporting sales targets, and sharing local travel insights. A driver’s license and weekend availability are required.

Qualifications

• A customer service superstar with relevant experience and a passion for people.
• Fluent in English, with excellent communication skills and computer literacy.
• Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
• A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
• Flexible and ready to work a rotating roster, including weekends.
• In possession of a full, current driver's license.

Responsibilities

• Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
• Drive front-line sales, meeting individual and team targets with your professional sales expertise.
• Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
• Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
• Participate actively in our health and safety culture, because everyone's well-being is our top priority.
• Ensure quality control of our products.

Skills

Customer service

Communication

Language skills (spanish/german/dutch+

Problem solving

Teamwork

Flexibility/roster

Tools

CRM software

MS Office

Job description

Tourism Holdings Limited (thl) is seeking Guest Experience Hosts in Auckland for a full-time fixed-term role during peak season. You will greet adventurers, assist with vehicle collection and return, and ensure a seamless start-to-finish experience.

You will join a vibrant team delivering top-notch customer service, supporting sales targets, and sharing local travel insights. A driver’s license and weekend availability are required.