Guest Experience Host

Tourism Holdings Limited; Christchurch; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wage and benefits

Sales incentives

Career progression opportunities

Diverse team culture

Job summary

Tourism Holdings Limited (thl) in Christchurch seeks fixed term, full-time Guest Experience Hosts to greet adventurers and ensure their journey starts and ends smoothly. You will be the face of thl, delivering outstanding customer service and helping guests enjoy their travel experience.

The role involves welcoming customers, driving front-line sales to meet targets, and sharing local travel tips while maintaining safety and product quality. A flex roster including weekends is required.

Qualifications

• Customer service superstar with relevant experience and people skills.
• Fluent in English with excellent communication abilities.
• Second language skills (Spanish, German, Dutch or French) are a plus.

Responsibilities

• Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
• Drive front-line sales, meeting individual and team targets with professional sales expertise.
• Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
• Handle customer inquiries face-to-face, by phone, or email with grace.
• Participate in health and safety culture and ensure product quality.

Skills

Customer service

English fluency

Second language advantageous

Tools

Computer literacy

Job description

At thl,we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, El Monte RV, Road Bear, and Just Go.

The Role:

We are on the lookout for dedicated fixed term, full-time Guest Experience Hosts to embark on a journey with our Christchurch team. As a Guest Experience Host, you'll be the face of thl, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.

What You'll Do:

• Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
• Drive front-line sales, meeting individual and team targets with your professional sales expertise.
• Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
• Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
• Participate actively in our health and safety culture, because everyone's well-being is our top priority.
• Ensure quality control of our products.

Who You Are

• A customer service superstar with relevant experience and a passion for people.
• Fluent in English, with excellent communication skills and computer literacy.
• Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
• A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
• Flexible and ready to work a rotating roster, including weekends.
• In possession of a full, current driver's license.

Why Join Us?

Our team is made up of individuals from all walks of life, representing different cultures, backgrounds, and experiences. We embrace diversity and individuality. Here, you'll find a workplace that values growth, fun, and a healthy work-life balance.

• Competitive wage and comprehensive company benefits, with sales incentives
• Flexible work environment that embraces travel and experiences
• Career progression opportunities within thl
• Diverse and inclusive team culture

We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.

Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.

This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.
https://www.thlonline.com/privacy