Guest Experience Host

Tourism Holdings Limited; Auckland; Hybrid; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive wage and benefits with inc

Flexible travel-friendly environment

Career progression within thl

Diverse and inclusive team culture

Job summary

Tourism Holdings Limited (thl) is seeking Guest Experience Hosts in Auckland for a full-time fixed-term role during peak season. You will greet adventurers, assist with vehicle collection and return, and ensure a seamless start-to-finish experience.

You will join a vibrant team delivering top-notch customer service, supporting sales targets, and sharing local travel insights. A driver’s license and weekend availability are required.

Qualifications

• A customer service superstar with relevant experience and a passion for people.
• Fluent in English, with excellent communication skills and computer literacy.
• Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
• A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
• Flexible and ready to work a rotating roster, including weekends.
• In possession of a full, current driver's license.

Responsibilities

• Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
• Drive front-line sales, meeting individual and team targets with your professional sales expertise.
• Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
• Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
• Participate actively in our health and safety culture, because everyone's well-being is our top priority.
• Ensure quality control of our products.

Skills

Customer service

Communication

Language skills (spanish/german/dutch+

Problem solving

Teamwork

Flexibility/roster

Tools

CRM software

MS Office

Job description

At thl, we're not just about travel; as the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands suchKiwi Experience,Waitomo Glowworm Caves, andThe Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom. Our impressive array includes renowned names likeMaui,Britz,Apollo,Mighty,El Monte RV,Road Bear, andJust Go.

The Role

We are on the lookout for dedicated Guest Experience Hosts to embark on a full-time, fixed-term journey with our Auckland team during our bustling high season. As a Guest Experience Host, you'll be the face of thl, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.

What You'll Do

• Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
• Drive front-line sales, meeting individual and team targets with your professional sales expertise.
• Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
• Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
• Participate actively in our health and safety culture, because everyone's well-being is our top priority.
• Ensure quality control of our products.

Who You Are

• A customer service superstar with relevant experience and a passion for people.
• Fluent in English, with excellent communication skills and computer literacy.
• Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
• A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
• Flexible and ready to work a rotating roster, including weekends.
• In possession of a full, current driver's license.

Why Join Us

Our team is made up of individuals from all walks of life, representing different cultures, backgrounds, and experiences. We embrace diversity and individuality. Here, you'll find a workplace that values growth, fun, and a healthy work-life balance.

• Competitive wage and comprehensive company benefits, with sales incentives
• Flexible work environment that embraces travel and experiences
• Career progression opportunities within thl
• Diverse and inclusive team culture

Thank you for your application,We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.