Guest Experience Host - Adventure Travel Concierge

Tourism Holdings Pty; New Zealand; Remote; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wage plus benefits

Sales incentives

Flexible, travel-friendly environment

Career progression opportunities

Job summary

thl is hiring Guest Experience Hosts in Auckland for a full-time fixed-term placement during the busy high season. You will greet guests, guide vehicle collection and returns, and ensure their experience starts and ends smoothly.

A confident customer service mindset and a can-do attitude are essential to delight travelers. You will engage frontline sales, meet targets, advise on vehicle operations and local travel tips, and respond to inquiries across in-person, phone, or email channels.

Qualifications

• Experience in customer service or hospitality essential.
• Fluent English with excellent communication skills.
• Second language (Spanish, German, Dutch or French) advantageous.
• Able to remain calm under pressure and work in a dynamic team.
• Willingness to work a rotating roster, including weekends.

Responsibilities

• Greet customers warmly and guide them through vehicle collection and return.
• Drive frontline sales to meet individual and team targets.
• Be the go-to expert on vehicle operations, local travel tips and roading procedures.
• Handle customer inquiries face-to-face, by phone, or email.
• Participate in health and safety practices to keep the team safe.
• Ensure quality control of our rental products.

Skills

Customer service

Communication

Sales skills

Problem-solving

Team player

Flexibility

Computer literacy

Job description

thl is hiring Guest Experience Hosts in Auckland for a full-time fixed-term placement during the busy high season. You will greet guests, guide vehicle collection and returns, and ensure their experience starts and ends smoothly.

A confident customer service mindset and a can-do attitude are essential to delight travelers. You will engage frontline sales, meet targets, advise on vehicle operations and local travel tips, and respond to inquiries across in-person, phone, or email channels.