Front Office Lead – Guest Experience & Flexible Hours

Jobspace; Auckland; Hybrid; NZD 18,000 - 30,000; Part time

Job summary

Hilton Taupo in Taupo is seeking a Front Office Lead Guest Experience to provide warm, guest-focused service with flexible hours. You will greet guests, manage reservations, support staff, and coordinate with the kitchen to ensure timely service while maintaining brand standards.

The role requires a high school diploma or hospitality training, hotel experience, and fluent English. Experience with cocktails and barista-style coffee is a plus; flexibility to work varied shifts in a fast-paced

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Proven experience in a similar hotel role is required.
• Experience making cocktails, barista coffee, and serving beverages is advantageous.

Responsibilities

• Greet guests warmly and manage reservations and seating.
• Assist service staff with table setup, clearing, and cleanliness.
• Provide attentive guest experience and respond to inquiries.
• Liaise with kitchen and service teams for timely order delivery.
• Uphold presentation standards and brand guidelines for the outlet.
• Follow safety, hygiene, and health protocols.

Skills

Guest reception

Communication skills

Fluent English

Flexible shifts

Team collaboration

Hospitality focus

Cocktail making

Barista coffee making

Beverage service

Education

High school diploma or equivalent

Hospitality training

Tools

Barista coffee making

Cocktail making

Job description

Showing 1 Front Office Lead Guest Experience Flexible Hours jobs in Taupo

Job Identification:
Job Category: Food and Beverage
Job Schedule: Part time
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As a Food & Beverage Attendant , you're not just making guests feel at home - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:

• Guest Reception: Greet guests warmly, manage reservations, and ensure smooth seating arrangements.
• Service Support: Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.
• Guest Experience: Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.
• Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
• Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
• Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests.

In addition, this role requires the following minimum qualifications:

• High school diploma or equivalent; hospitality training is a plus
• Proven experience in a similar role in a hotel
• Proven experience in making cocktails, preparing barista-style coffee, and serving a variety of beverages.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

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