Front Office Lead: Guest Experience (Flexible Hours)

Jobspace; Auckland; Hybrid; NZD 18,000 - 30,000; Part time

Job summary

Hilton Taupo in Taupo is seeking a Front Office Lead Guest Experience to provide warm, guest-focused service with flexible hours. You will greet guests, manage reservations, support staff, and coordinate with the kitchen to ensure timely service while maintaining brand standards.

The role requires a high school diploma or hospitality training, hotel experience, and fluent English. Experience with cocktails and barista-style coffee is a plus; flexibility to work varied shifts in a fast-paced

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Proven experience in a similar hotel role is required.
• Experience making cocktails, barista coffee, and serving beverages is advantageous.

Responsibilities

• Greet guests warmly and manage reservations and seating.
• Assist service staff with table setup, clearing, and cleanliness.
• Provide attentive guest experience and respond to inquiries.
• Liaise with kitchen and service teams for timely order delivery.
• Uphold presentation standards and brand guidelines for the outlet.
• Follow safety, hygiene, and health protocols.

Skills

Guest reception

Communication skills

Fluent English

Flexible shifts

Team collaboration

Hospitality focus

Cocktail making

Barista coffee making

Beverage service

Education

High school diploma or equivalent

Hospitality training

Tools

Barista coffee making

Cocktail making

Job description

Hilton Taupo in Taupo is seeking a Front Office Lead Guest Experience to provide warm, guest-focused service with flexible hours. You will greet guests, manage reservations, support staff, and coordinate with the kitchen to ensure timely service while maintaining brand standards.

The role requires a high school diploma or hospitality training, hotel experience, and fluent English. Experience with cocktails and barista-style coffee is a plus; flexibility to work varied shifts in a fast-paced