Guest Experience F&B Attendant — Events & Service

Accor Apartments & Realty; Lake Tekapo; On-site; NZD 40,000 - 52,000; Full time

Job summary

Accor Apartments & Realty is seeking a friendly Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings at events and outlets.

You will showcase table service, beverage expertise, and coffee crafting while maintaining a pristine service space. Flexibility across early mornings, evenings, weekends and holidays is essential, along with a valid RSA or equivalent qualification and a passion for teamwork.

Qualifications

• Proven track record in customer service within hospitality.
• Proficiency in food & beverage protocols, including table service and coffee crafting.
• Flexible across early mornings, evenings, weekends and public holidays.
• RSA or equivalent qualification required.
• Passion for engaging with guests and collaborating within a team.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories.
• Transform challenges into opportunities with positive problem-solving.
• Elevate dining experiences with personalised F&B suggestions.
• Upsell to enhance guest satisfaction and experience.
• Proactively source product knowledge to answer guest queries.
• Communicate clearly with guests and colleagues for seamless teamwork.
• Maintain pristine service areas and setup/packing duties.

Skills

Customer service

Hospitality knowledge

Teamwork

Coffee crafting

Flexible schedule

Event service

Upselling

Education

RSA or equivalent qualification

Job description

Accor Apartments & Realty is seeking a friendly Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings at events and outlets.

You will showcase table service, beverage expertise, and coffee crafting while maintaining a pristine service space. Flexibility across early mornings, evenings, weekends and holidays is essential, along with a valid RSA or equivalent qualification and a passion for teamwork.