Guest Experience Specialist, Food & Beverage

Colonial Group; Lake Tekapo; On-site; NZD 42,000 - 60,000; Full time

Job summary

Colonial Group is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings at events and outlets.

You will recommend standout dishes and beverages, ensuring precision, guest satisfaction, and collaborative teamwork to make every experience memorable. This role suits someone with a passion for hospitality and strong interpersonal skills, ready to adapt to diverse schedules and events.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, including table service, beverage expertise, event service and coffee crafting.
• Flexible work hours including early mornings, evenings, weekends and public holidays.
• Possession of a valid RSA or equivalent qualification for the country.
• Passion for engaging with patrons and collaborating within a diverse team.

Responsibilities

• Create a welcoming atmosphere, turning moments into memories.
• Transform challenges into opportunities with positive problem-solving.
• Elevate dining with personalised food and beverage suggestions at outlets and events.
• Upsell to enhance guest experiences.
• Source information to increase product knowledge.
• Communicate confidently with guests and colleagues for teamwork.
• Set up and pack service areas meticulously.

Skills

Customer service

Table service

Beverage knowledge

Coffee crafting

Adaptability

Team collaboration

Education

RSA certificate

Job description

Colonial Group is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings at events and outlets.

You will recommend standout dishes and beverages, ensuring precision, guest satisfaction, and collaborative teamwork to make every experience memorable. This role suits someone with a passion for hospitality and strong interpersonal skills, ready to adapt to diverse schedules and events.