Guest-Focused F&B Attendant for Breakfast, Bar & Events

Accorhotel; Rotorua; On-site; NZD 28,000 - 36,000; Full time

Benefits offered by this job

Staff accommodation

Dine discounts

ALL Heartist programme

Job summary

Novotel Rotorua Lakeside is recruiting a Food & Beverage Attendant to join our team at the Accor family. The role covers breakfast, lunch, dinner, bar and events, delivering warm, attentive service in a vibrant lakeside setting.

You’ll greet guests, take orders, serve meals, handle payments, and keep dining areas pristine while upholding hygiene standards. A friendly, proactive attitude and willingness to work seven days a week are essential.

Qualifications

• Experience in hospitality or food and beverage service preferred.
• Strong English communication and interpersonal skills.
• Flexible to work a rotating roster including weekends and public holidays.

Responsibilities

• Greet guests warmly and professionally as they arrive.
• Take food and beverage orders accurately and efficiently.
• Deliver food and drinks to tables in a timely manner.
• Clear tables and reset dining areas; maintain cleanliness.
• Handle guest queries, requests, and complaints with care.
• Process payments using POS systems and handle cash/card transactions.
• Restock supplies and keep stations tidy.
• Follow hygiene and food safety procedures at all times.
• Support teammates and work collaboratively as a team.
• Set up and pack down service areas as required.
• Communicate dietary needs or guest concerns to the kitchen team.
• Complete daily cleaning and closing checklists.

Skills

Excellent communication

Teamwork

Customer service

English proficiency

Reliability

Time management

Tools

POS systems

Job description

Novotel Rotorua Lakeside is recruiting a Food & Beverage Attendant to join our team at the Accor family. The role covers breakfast, lunch, dinner, bar and events, delivering warm, attentive service in a vibrant lakeside setting.

You’ll greet guests, take orders, serve meals, handle payments, and keep dining areas pristine while upholding hygiene standards. A friendly, proactive attitude and willingness to work seven days a week are essential.