Guest Experience Duty Manager - Front Office

Hilton Hotels & Resorts; Taupo; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Team member discount

Learning & Development opportunities

Uniform provided

Job summary

Hilton Lake Taupō is seeking a Duty Manager to oversee daily hotel operations and Front Office functions. You will ensure guest satisfaction, coordinate staffing, and maintain service standards to deliver memorable experiences for every guest.

Join a premium Lake Taupō property where leadership, problem-solving, and a passion for hospitality drive exceptional outcomes across departments and guest interactions.

Qualifications

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints professionally.

Responsibilities

• Manage daily hotel operations: oversee front desk, staffing, room inventory, guest service, and policy compliance.
• Delight our guests: bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve issues.
• Assist across departments: support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods.
• Monitor the property: conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly.
• Inspire and develop the team: supervise and support team members, provide coaching, and foster a positive work environment.

Skills

Front office ops

Team management

Communication

Problem-solving

Guest service excellence

Tools

Hotel PMS

Job description

Hilton Lake Taupō is seeking a Duty Manager to oversee daily hotel operations and Front Office functions. You will ensure guest satisfaction, coordinate staffing, and maintain service standards to deliver memorable experiences for every guest.

Join a premium Lake Taupō property where leadership, problem-solving, and a passion for hospitality drive exceptional outcomes across departments and guest interactions.