GPEP1 RMO Support Manager

Te Whatu Ora - Health New Zealand; New Zealand; Remote; NZD 110,000 - 150,000; Full time

Job summary

Te Whatu Ora - Health New Zealand is seeking an experienced operational leader to head the national GPEP1 RMO Support Unit. You will oversee recruitment, onboarding, employment administration and payroll interfaces for registrars across Aotearoa, ensuring a consistent, supportive experience and strong performance.

With a national remit, you will build an effective operating model, manage risks, and partner with RNZCGP and training providers to deliver a reliable service.

Qualifications

• Relevant tertiary qualification in health, management, business, HR or related discipline.
• Five+ years in healthcare operations with operational team leadership.
• Experience in health workforce, RMO support, HR or workforce planning.
• Ability to manage competing priorities, sensitive matters and multiple stakeholders.
• Knowledge of employment practices and agreements; interpret policies.
• Strong judgement, communication and relationship-management skills.
• Commitment to Te Tiriti o Waitangi, equity, cultural safety and inclusive leadership.

Responsibilities

• Lead the GPEP1 RMO Support Unit with visible, supportive leadership, coaching and workforce planning.
• Build a strong operating model with procedures, templates, guidelines and escalation paths.
• Oversee recruitment, onboarding, employment administration, leave and payroll coordination.
• Provide responsive operational advice and resolve employment-related matters for registrars.
• Manage operational risk, performance monitoring and reporting with insights for decision-making.
• Drive continuous improvement to improve processes and service outcomes.
• Build partnerships with RNZCGP, training providers and Health NZ teams across employment and operations.
• Represent the service nationally in relevant forums and provide timely advice to stakeholders.

Skills

Leadership

Healthcare operations

Stakeholder management

Employment coordination

Communication

Policy interpretation

Te Tiriti o Waitangi

Team development

Education

Relevant tertiary qualification (health/management/HR)

Job description

• Lead a national support function and make a real difference to the experience of GPEP1 registrars across Aotearoa.
• You’ll help create a consistent and supportive employment experience while building a high-performing team and shaping the future of the national GPEP1 RMO Support Unit.
• Bring your operational leadership to a high-profile national initiative, delivering significant change in how New Zealand supports and employs its future general practice workforce.

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services and fund a wide range of primary care and public health services delivered by providers across Aotearoa, from large urban centres to rural and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

As the GPEP1 RMO Support Manager, you'll lead a dedicated support team and oversee the registrar employment lifecycle — from recruitment and onboarding through to employment administration, leave, payroll interfaces, provider arrangements and the resolution of employment-related matters.

You'll bring people together, create clear and effective ways of working, and ensure registrars and stakeholders receive accurate, timely and consistent support. With a national remit and geographically dispersed workforce, you'll play an important role in creating a connected and reliable service for registrars wherever they are based.

Working closely with the GPEP1 Director of Clinical Training, RNZCGP, training providers and Health NewZealand teams, you'll help ensure employment and operational support work seamlessly alongside the wider training environment.

This role is focused on employment support and operational coordination. Educational supervision, clinical oversight, training progression and educational decision-making remain with the Director of Clinical Training, RNZCGP and relevant training providers.

What you'll be doing

This is a varied leadership role where you'll have the opportunity to shape how the national support function operates. You'll:

• Lead the GPEP1 RMO Support Unit – provide visible, supportive leadership to the team, including work allocation, coaching, performance support, development and workforce planning.
• Build a strong operating model – establish and maintain practical procedures, templates, guidelines, desk files and escalation pathways that enable consistent service delivery nationally.
• Oversee the employment lifecycle – ensure recruitment, onboarding, employment administration, leave and payroll processes are coordinated effectively and efficiently.
• Support and advise registrars – provide responsive operational advice and help resolve employment-related matters, recognising the unique needs of a nationally dispersed workforce.
• Manage operational risk and performance – establish effective systems and controls, identify and elevate risks, monitor service performance and provide reporting and insights to support decision-making.
• Drive continuous improvement – look for ways to improve processes, strengthen service outcomes and create a positive experience for GPEP1 registrars.
• Build strong partnerships – work collaboratively with RNZCGP, training providers, clinical leads and Health New Zealand teams across employment, workforce and operational matters.
• Represent the service nationally – contribute to relevant programme and operational forums and provide clear, timely advice to stakeholders.

About you

You're an experienced operational leader who enjoys bringing people together, creating structure and making things work well. You'll be comfortable working in a complex environment where priorities can change, matters can be sensitive and strong relationships are essential.

You'll bring:

• A relevant tertiary qualification in health, management, business, human resources or a related discipline, or equivalent experience in a complex health sector environment.
• At least five years' experience in healthcare operations, with experience leading an operational team.
• Strong experience in a health, medical workforce, RMO support, HR, employment coordination or workforce planning environment.
• The ability to confidently manage competing priorities, sensitive matters, operational risk and multiple stakeholder relationships.
• Sound knowledge of employment practices, with the ability to interpret and apply policies, procedures and employment agreements.
• Strong judgement, communication and relationship-management skills, with a practical and solutions-focused approach.
• A commitment to Te Tiriti o Waitangi, equity, cultural safety and inclusive leadership.

It would also be great if you have:

• Experience working with the RMO workforce.
• Experience establishing a new service, operating model or workforce function.
• Experience working in a unionised environment and applying collective employment agreements.
• An understanding of general practice training, vocational medical training, RNZCGP processes or primary care workforce settings.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: HNZ/1952434

Location:

New Zealand - All Locations - Work from where you are

Job type:

Job type: Secondment

Expertise:

Non-clinical - Administration - Administration