Global Ocean Freight Customer Specialist

Toll Group; Auckland; On-site; NZD 42,000 - 65,000; Full time

Job summary

Toll Group is seeking a Customer Service Representative to join our Global Forwarding team in New Zealand. The role connects customers with operations, ensuring smooth shipment coordination, regulatory compliance, and exceptional service delivery.

Based in Auckland, you will build relationships and support a high-performing team environment. Ideal candidates have 1–3 years in ocean freight or customer service, knowledge of customs regulations, and experience with freight management systems.

Qualifications

• 1 to 3 years’ experience in ocean freight operations or customer service.
• Understanding of customs and maritime regulations.
• Experience working with freight management systems.
• Proficiency in Microsoft Office applications.
• Strong organisational skills and attention to detail.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as the primary point of contact for customers, providing shipment updates and support.
• Coordinate ocean freight shipments, cargo availability, pick-ups, and deliveries.
• Collaborate with operational teams, warehouses, transport providers, and external stakeholders.
• Ensure compliance with customs, maritime, and regulatory requirements.
• Manage shipment exceptions, including detention, demurrage, and transhipment issues.
• Maintain accurate records in CargoWise One and support customer onboarding activities.

Skills

Customer service

Freight management systems

MS Office

Communication

Stakeholder management

Organisational skills

Tools

CargoWise One

Job description

Toll Group is seeking a Customer Service Representative to join our Global Forwarding team in New Zealand. The role connects customers with operations, ensuring smooth shipment coordination, regulatory compliance, and exceptional service delivery.

Based in Auckland, you will build relationships and support a high-performing team environment. Ideal candidates have 1–3 years in ocean freight or customer service, knowledge of customs regulations, and experience with freight management systems.