Customer Service Specialist

Team Recruitment (Oxford) Limited; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Supportive team

Stable client base

Job summary

Team Recruitment (Oxford) Limited is seeking an experienced Customer Services professional for a freight forwarding role in Auckland. You will manage key clients across Europe and the USA, quote, book and bill air and ocean shipments, and act as the primary liaison to keep customers informed and issues resolved.

Ideally you have solid freight-forwarding CS experience, confidence using CargoWise, and knowledge of LCL and airfreight imports.

Qualifications

• Solid experience in freight forwarding customer service.
• Confident working in CargoWise.
• Knowledge of LCL and airfreight imports.
• Ability to manage own accounts and workload.
• Clear communicator with customers and colleagues.

Responsibilities

• Manage a mix of key clients (Europe & USA) and other smaller accounts.
• Quote, book, track and bill air and ocean shipments.
• Be the main point of contact for your customers, keeping them informed and resolving issues.
• Take over new accounts as they are secured by the Business Development Manager.
• Work closely with operations and the wider CS team, reporting to the Country Manager.

Skills

Freight forwarding experience

Clear communicator

LCL imports knowledge

Airfreight imports knowledge

Tools

CargoWise

Job description

About the business

Join a close-knit, experienced New Zealand team within a well-established global freight forwarder. Long-standing customers, strong systems and a business that puts service first.

The environment is practical and no-nonsense. You'll be trusted to take ownership, make the calls, share your ideas and manage your own day, in a team that enjoys a laugh and gets the job done.

The role

This is a dedicated Customer Services role, with a separate operations team handling the shipments. Your focus is your customers. You will:

• Manage a mix of key clients (Europe & USA) and other smaller accounts
• Quote, book, track and bill air and ocean shipments
• Be the main point of contact for your customers, keeping them informed and resolving issues
• Take over new accounts as they are secured by the Business Development Manager
• Work closely with operations and the wider CS team, reporting to the Country Manager

About you

• Solid experience in freight forwarding customer service
• Confident working in CargoWise
• Good working knowledge of LCL and airfreight imports
• Comfortable managing your own accounts and workload
• Clear communicator who builds good relationships with customers and colleagues
• Practical, organised and happy to own the outcome

What's on offer

• Competitive Salary with Hybrid Work
• Stable business with long-standing clients
• Strong systems with good visibility across shipments
• Experienced, friendly and well-established team