Head of Freight Operations & Growth

Team Recruitment (Oxford) Limited

Auckland

On-site

NZD 180,000 - 260,000

Full time

3 days ago

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Job summary

Jacanna Global Logistics, a New Zealand‑owned freight forwarder based in New Lynn, West Auckland, is seeking an experienced operations leader to oversee air, sea, landside and customs. Reporting directly to the Group CEO, you’ll set standards, KPIs and ways of working that drive accuracy, consistency and profitability.

Your team will include operations specialists and the customs manager, with the mandate to scale the function as Jacanna grows.

Qualifications

10+ years’ progressive freight forwarding operations experience.
5+ years’ senior leadership experience, building collaborative, high‑performing teams.
Strong air and sea freight knowledge across imports and exports, with a good understanding of customs.
Solid commercial understanding of revenue, gross profit, job profitability and cost‑to‑serve.
Proven record of continuous improvement that has lifted efficiency and customer delivery.
Experience with CargoWise or a comparable freight forwarding system.

Responsibilities

Lead the operations function across air, sea, landside and customs, plus warehousing.
Set standards, KPIs and ways of working to deliver accurate, consistent and profitable outcomes.
Coach and develop the operations team including specialists and the customs manager.
Drive continuous improvement across processes and systems to scale with growth.
Collaborate with the Head of Sales to ensure what we sell is delivered well.