Global Customs & Cold-Chain Operations Coordinator

Aotearoa New Zealand Association of Social Workers; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

Marken is seeking an Operations Coordinator / Customs Broker to book, coordinate, and monitor the movement of clinical trial supplies and specimens across the Marken/UPS global network. You will collaborate with Marken branches, overseas Project Management teams, and Business Development to support import/export operations while ensuring compliance with customs and regulatory requirements.

The role emphasizes customer service support for both import and export shipments, with a strong focus on

Qualifications

• Strong knowledge of import and export regulatory requirements.
• Knowledge of New Zealand pickup and delivery coordination.
• Ideally will have Customs pin for export shipments.
• 3-4 years' industry experience in laboratory or clinical trial logistics.
• 3-4 years' experience in supply chain and freight forwarding.
• Cold-chain or temperature-controlled transport experience.
• Strong analytical capability with the ability to work accurately with shipping and customs data.
• Exceptional attention to detail and organisational skills.

Responsibilities

• Monitor inbound and outbound shipments daily to ensure delivery within agreed timelines and service levels.
• Plan, execute, and monitor import and export shipments using the Marken operating system, Maestro.
• Coordinate collections, deliveries, drop-offs, and recoveries with internal departments, Marken offices, agents, and drivers.
• Notify receiving agents or offices.
• Define optimal routing solutions to dispatch shipments to their final destinations efficiently.
• Process temperature-sensitive shipments in accordance with cold chain transportation requirements and SOPs.
• Prepare, condition, and maintain temperature-controlled packaging as required.
• Enter international flight route legs and maintain accurate customs and shipment records.

Skills

Customs regulations

Logistics coordination

Analytical skills

Attention to detail

Tools

Maestro system

Job description

Marken is seeking an Operations Coordinator / Customs Broker to book, coordinate, and monitor the movement of clinical trial supplies and specimens across the Marken/UPS global network. You will collaborate with Marken branches, overseas Project Management teams, and Business Development to support import/export operations while ensuring compliance with customs and regulatory requirements.

The role emphasizes customer service support for both import and export shipments, with a strong focus on