General Manager - Freight Forwarding, Transport & Logistics

TCB Logistics; New Zealand; On-site; NZD 180,000 - 260,000; Full time

Job summary

TCB Logistics NZ is seeking an accomplished General Manager to lead our freight forwarding, transport, and logistics business. You will report to the Directors and drive performance, growth, and strategic direction while delivering exceptional service to customers.

The role requires senior leadership experience in freight forwarding and logistics, a strong commercial mindset, and the ability to build high-performing teams across operations, sales, and admin.

Qualifications

• Senior leadership experience within freight forwarding, logistics, transport, or supply chain.
• Proven track record in managing business operations, budgets, and financial performance.
• Strong commercial acumen with ability to drive revenue growth and profitability.
• Exceptional leadership and people management capabilities.
• Understanding of transport operations, fleet management, and logistics processes.
• Experience developing and executing strategic business plans.
• Strong customer relationship and stakeholder management skills.
• Knowledge of health and safety requirements and regulatory compliance obligations.

Responsibilities

• Develop and execute TCB's strategic vision and business plan.
• Lead all freight forwarding, transport, and logistics operations to drive efficiency and profitability.
• Manage day-to-day performance with focus on long-term growth.
• Drive revenue growth through customer retention, partnerships, and new opportunities.
• Oversee budgeting, forecasting, reporting, and cost management.
• Ensure compliance with transport, customs, freight forwarding, health and safety, and regulatory requirements.
• Build and maintain relationships with customers, suppliers, carriers, and regulatory bodies.
• Lead and develop a high-performing team across operations, customer service, and transport functions.
• Monitor KPIs for service delivery, profitability, and safety.

Skills

Senior leadership

Freight forwarding

Logistics operations

Commercial acumen

Stakeholder management

People management

Strategic planning

Negotiation skills

Tender submissions

Contract negotiations

Education

Logistics or related degree

Tools

WMS

TMS

Customs software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lead Operational Excellence. Drive Growth. Deliver Results.

TCB is seeking an experienced, commercially astute, and strategic General Manager to lead our freight forwarding, transport, and logistics business.

This executive leadership role is responsible for the overall performance, growth, and strategic direction of the company. The successful candidate will oversee all aspects of operations, including freight forwarding, domestic transport, customer service, compliance, financial performance, business development, and people leadership.

As General Manager, you will play a pivotal role in strengthening TCB's market position, expanding our service offering, and driving sustainable growth while ensuring exceptional service delivery for our customers.

About the Role

Reporting directly to the Directors, the General Manager will be responsible for:

Developing and executing TCB's strategic vision and business plan.

Leading all freight forwarding, transport, and logistics operations to ensure efficiency, service excellence, and profitability.

Managing day-to-day business performance while maintaining a focus on long-term growth.

Driving revenue growth through customer retention, strategic partnerships, and new business opportunities.

Overseeing financial performance including budgeting, forecasting, reporting, and cost management.

Ensuring compliance with all transport, customs, freight forwarding, health and safety, and regulatory requirements.

Building and maintaining strong relationships with customers, suppliers, carriers, freight partners, customs agencies, and regulatory bodies.

Leading and developing a high-performing team across operations, customer service, sales, administration, and transport functions.

Monitoring key performance indicators including service delivery, profitability, operational efficiency, customer satisfaction, and safety performance.

Championing a culture of accountability, innovation, continuous improvement, and customer focus.

About You

You are a proven leader with significant experience in freight forwarding, transport, logistics, or supply chain management and possess the commercial acumen to lead a growing business.

You are comfortable operating at both a strategic and operational level and have demonstrated success in driving business performance, developing teams, and building strong customer relationships.

Essential Experience & Skills

Senior leadership experience within freight forwarding, logistics, transport, supply chain, or a related industry.

Proven experience managing business operations, budgets, and financial performance.

Strong commercial acumen with a track record of driving revenue growth and profitability.

Exceptional leadership and people management capabilities.

Sound understanding of transport operations, fleet management, and logistics processes.

Experience developing and executing strategic business plans.

Strong customer relationship and stakeholder management skills.

Knowledge of health and safety requirements and regulatory compliance obligations.

Excellent communication, negotiation, and problem-solving abilities.

Results-focused leadership style with a commitment to operational excellence.

Extensive experience in freight forwarding, including air freight, sea freight, customs brokerage, and international supply chain management.

Strong understanding of import/export processes, international trade regulations, and customs compliance requirements.

Established industry network across shipping lines, airlines, freight forwarders, customs agencies, and transport providers.

Proven success in developing integrated logistics solutions and value-added supply chain services.

Familiarity with freight management systems, warehouse management systems (WMS), transport management systems (TMS), and supply chain visibility platforms.

Understanding of dangerous goods, biosecurity, and border compliance requirements.

Experience managing strategic and key customer accounts across international supply chains.

Strong commercial experience in freight pricing, tender submissions, contract negotiations, and margin management.

Relevant qualifications in Logistics, Supply Chain Management, International Trade, Business Management, or a related discipline.

Why Join TCB?

TCB is committed to delivering exceptional freight and logistics solutions while creating an environment where our people and customers can succeed.

We offer:

• The opportunity to shape the future direction of a growing and ambitious business.
• Autonomy and influence in a key executive leadership position.
• A supportive and collaborative leadership environment.
• Opportunities to drive innovation, operational excellence, and market growth.
• The chance to work with an experienced team and a diverse customer base across domestic and international markets.

The Ideal Candidate

The successful candidate will bring a unique combination of operational expertise, commercial leadership, and industry knowledge. They will have a strong background in freight forwarding and logistics, with the ability to build high-performing teams, develop strategic partnerships, and identify opportunities for growth.

They will be equally comfortable working with major customers, shipping lines, airlines, customs partners, and operational teams, while maintaining a focus on profitability, service excellence, and long-term business success.