Team Leader - Customer Service

Oceanbridge Shipping; Tauranga; On-site; NZD 70,000 - 90,000; Full time

Job summary

Oceanbridge Shipping Ltd in Tauranga is seeking an experienced freight forwarding professional to lead our Customer Service team. This full-time role focuses on day-to-day supervision, ensuring service excellence and timely responses to customer needs.

You will implement SOPs, train staff, manage inquiries, quotes, costs, ship invoicing, and coordinate documentation for trades and customs, while building strong relationships with customers and internal teams.

Qualifications

• 5+ years NZ freight industry experience in a similar role.
• Strong knowledge of air and sea freight processes.
• Experience with Incoterms and supply chain workflows.
• Proven leadership and team supervision skills.
• Excellent communication and stakeholder management.

Responsibilities

• Lead, supervise and support Tauranga Customer Service team.
• Maintain high standards of customer service and satisfaction.
• Implement SOPs and provide training to the team.
• Manage customer enquiries, orders, quotations and invoicing.
• Oversee documentation for trades and customs.
• Build relationships with customers, providers, and internal teams.
• Conduct customer visits as required.
• Identify issues and resolve problems to keep operations running smoothly.

Skills

Team Leadership

Customer Service

Problem Solving

Communication

Time Management

Attention to Detail

Relationship Building

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a great opportunity for someone who already has experience as a Team Leader, Senior Customer Service Supervisor or in a similar leadership role within freight forwarding and is ready to bring their industry knowledge, leadership skills and problem-solving ability to the team.

Oceanbridge Shipping Ltd is a leading freight provider in New Zealand. With over 40 years of industry experience, we pride ourselves on delivering reliable and efficient solutions to our clients. Become part of a team where your contribution will be valued. Job security, a supportive environment and training and development opportunities make Oceanbridge a great place to work.

This full-time position based at our Tauranga office, involves day-to-day supervision and support of the Customer Service team, helping ensure our customers continue to receive the high standard of service they expect from Oceanbridge.

What you’ll be doing

• Leading, supporting and supervising the Tauranga Customer Service team
• Ensuring a consistently high level of customer service and customer satisfaction
• Implementation of SOPs and training to support the Customer Services team
• Managing customer enquiries and assisting with orders, quotations, costings and shipment invoicing
• Overseeing documentation relating to trades and customs
• Building strong relationships with customers, service providers and internal teams
• Conducting customer visits when required
• Identifying issues, resolving problems and supporting the smooth day-to-day running of the Customer Service function

What we’re looking for

• 5+ years relevant New Zealand freight industry experience in a similar role
• Strong experience within freight forwarding industry across both air and sea freight
• Strong knowledge of Incoterms and supply chain processes
• Strong problem-solving skills and the ability to make sound, timely decisions
• Excellent communication and relationship-building skills
• Strong organizational and time-management skills
• A high level of attention to detail and accuracy
• The resilience and confidence to manage challenging situations and customer issues
• A collaborative approach and genuine interest in supporting and developing a team

If you’re an experienced freight forwarding professional who enjoys leading people, solving problems and delivering great customer service, we’d love to hear from you.

Applicants must be New Zealand citizens or hold New Zealand residency.