Future Student Advisor

Media Design School at Strayer; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Study support

Hybrid work environment

Career development opportunities

Job summary

Media Design School at Strayer seeks a Future Student Advisor to guide prospective students from initial enquiry to enrolment. You will assess applications, provide personalised advice, and use delegated authority to admit within scope.

Collaborate with Student Recruitment, Marketing and Admissions to meet targets and grow admissions. You will maintain records in Salesforce, support campus events, and work with Program Managers to ensure a high-quality future student experience.

Qualifications

• Experience in admissions or student recruitment.
• Ability to assess applications against published entry criteria.
• Strong written and verbal communication skills.
• Experience using CRM or admissions systems; Salesforce is advantageous.

Responsibilities

• Provide exceptional customer service to prospective students and applicants at every stage of the admissions journey.
• Review applicants against entry criteria (NCEA, CIE, IB, NZQA) and protect admissions integrity.
• Offer enrolment to those who meet criteria or have approved entry; refer exceptions as needed.
• Engage with applicants to drive conversions and achieve targets within agreed timelines.
• Maintain accurate prospective student, lead and enrolment records in Salesforce and ensure data quality.

Skills

Strong communication

Organizational skills

Self-driven/autonomous

Target-driven mindset

Customer service experience

Education

Tertiary qualification

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Who we are:

Hereat Media Design Schoolat Strayer(MDS), we do things a little differently. Our staff and teams thrive on being dynamic,resilientand responsive and this role is no exception.Just like our students,our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold,creativeand courageous – with flexible working arrangements that allow you to bring your best.We’vebuilt a culture that celebrates community,collaborationand innovation, where people love what they do.

Youwill join a team of passionate staff who are playing their part in making sure that we arehere to deliver an exceptional learning experience for students.

About the role:

As a Future Student Advisor,you’llguide prospective students through their journey frominitialenquiry to enrolment.You’llassess applications against published entry criteria, provide clear and personalised advice, and use your delegated authority to offer admission within the approved scope. Working closely with the Student Recruitment, Marketing,andAdmissions teams,you’lldeliver an outstanding future student experience while contributing to admissions targets and the growth of MDS at Strayer.

Key Accountabilities:

Include but are not limited to the following:

• Provide exceptional customer service to prospective students,applicantsand internal stakeholders at every stage of the admissions journey.
• Review applicants against published entry criteria, including NCEA, CIE, IB and NZQA requirements, and protect the integrity of the admissions process.
• Offer enrolment only to students who meet the relevant entry criteria or have approved entry from a Program Manager; refer exceptions for decision.
• Actively engage and follow up applicants throughout the conversion process, completing follow-up activities within 24 hours and working towards agreed conversion targets.
• Work collaboratively to achieve and exceedallocatedadmissions targets and contribute to a positive, student-centred team culture.
• Maintainaccurateprospective student, lead,accountand enrolment records inSalesforce, ensuring supporting documentation is gathered and compliant.
• Ensure lead and campaign information is captured through the Marketing Cloud-to-CRM process to supportaccuratereporting and data quality.
• Prepareaccurateindividual reports and complete reporting requirementsin a timely manner.
• Support campus tours, Open Days, Information Sessions, schoolvisitsand expos whenrequired,representingMDS at Strayer professionally.
• Build strong working relationships with Program Managers, Marketing and Student Recruitment, Admissions and Enrolments, and other key internal teams.
• Completeallocatedprojects, compulsorytrainingand other duties as directed by your manager, whilecomplying withrelevant policies, NZQA standards,legislationand codes.

Who you are:

• Experience in admissions, student recruitment, customerserviceor a related role; experience in the higher education or VET sector isadvantageous.
• A tertiary qualification in a relevant discipline is desirable.
• Strong written and verbal communication skills, with the ability to explain entry and enrolment requirements clearly and confidently.
• Experience using CRM or admissions systems; competency with Salesforce isadvantageous.
• Intermediate to advanced skills in Microsoft Word and Microsoft Excel.
• Excellent organisation and time management skills, with the ability to manage competing priorities and meet deadlines.
• A self-driven and autonomous approach, balanced with the ability to collaborate effectively and follow established processes.
• A demonstratedtrack recordof meeting or exceeding targets in a customer-focused or sales-oriented environment.

This is a full-time, permanent position based at the Media Design School in Auckland and is an on-site position.

Please note:Visa sponsorship is not available for this position.All applicants must be a Permanent Resident or New Zealand Citizen.

Why join us?

Our ambition is torevolutionisethe world of education, increase studentemployabilityand make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, becreative, be good, and be global.

MDSis an equal opportunityemployer,we value diversity and inclusion and amcommitted to the attraction,retentionand development of all people regardless of gender identity, ethnicity, sexualorientationand disability.

What we offer:

We support your personal passions,developmentand wellbeing, to make your working life a more rewarding experience. At MDS, you’ll benefit from:

• Study free in a course/degree related to your position(Permanent Staffonly)
• Flexible working conditionswith a hybrid work environment working from home and in the office
• Access to internal opportunities -Be supported to learn, grow and move across the organisation

Hiring process:

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact*************@torrens.edu.au for confidential support to ensurean equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.

Job Reference: R30898

Applications for this role will close on Wednesday 30th September.

Please note, we may close applications earlier should a suitable candidate beidentified. You can expect to hear from our Talent Acquisition team after this date with updatesregardingyour application.