Future Student Advisor

Strayer University; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Study assistance for related course

Internal opportunities to move across

Job summary

Media Design School at Strayer in Auckland seeks a Future Student Advisor to guide prospective students from initial enquiry to enrolment. You’ll assess applications, provide personalised advice, and authorise admissions within scope, collaborating with Recruitment, Marketing and Admissions teams to meet targets.

The role requires experience in admissions or customer service, strong communication skills and familiarity with CRM systems (Salesforce advantageous).

Qualifications

• Experience in admissions, student recruitment or related customer-facing roles.
• A tertiary qualification in a relevant discipline is desirable.
• Strong written and verbal communication skills; ability to explain entry and enrolment requirements clearly.
• Experience using CRM or admissions systems; Salesforce is advantageous.
• Intermediate to advanced skills in Word and Excel; excellent organisation and time management.

Responsibilities

• Provide exceptional customer service to prospective students, applicants and internal stakeholders at every stage of the admissions journey.
• Review applicants against published entry criteria, including NCEA, CIE, IB and NZQA requirements.
• Offer enrolment only to students who meet the relevant entry criteria or have approved entry from a Program Manager; refer exceptions for decision.
• Actively engage and follow up applicants throughout the conversion process, completing follow‑up activities within 24 hours and working towards conversion targets.
• Work collaboratively to achieve and exceed allocated admissions targets and contribute to a positive, student‑centred team culture.
• Maintain accurate prospective student, lead, account and enrolment records in Salesforce, ensuring supporting documentation is gathered and compliant.
• Ensure lead and campaign information is captured through the Marketing Cloud‑to‑CRM process to support accurate reporting and data quality.
• Prepare accurate individual reports and complete reporting requirements in a timely manner.
• Support campus tours, Open Days, Information Sessions, school visits and expos when required, representing MDS at Strayer professionally.
• Build strong working relationships with Program Managers, Marketing and Student Recruitment, Admissions and Enrolments, and other key internal teams.
• Complete allocated projects, compulsory training and other duties as directed by your manager, while complying with relevant policies and NZQA standards.

Skills

Customer service

Communication

Time management

Teamwork

Sales-oriented mindset

Education

Tertiary qualification in relevant discipline

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Who we are

Here at Media Design School at Strayer (MDS), we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do. You will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

About the role

As a Future Student Advisor, you’ll guide prospective students through their journey from initial enquiry to enrolment. You’ll assess applications against published entry criteria, provide clear and personalised advice, and use your delegated authority to offer admission within the approved scope. Working closely with the Student Recruitment, Marketing, and Admissions teams, you’ll deliver an outstanding future student experience while contributing to admissions targets and the growth of MDS at Strayer.

Key Accountabilities

• Provide exceptional customer service to prospective students, applicants and internal stakeholders at every stage of the admissions journey.
• Review applicants against published entry criteria, including NCEA, CIE, IB and NZQA requirements, and protect the integrity of the admissions process.
• Offer enrolment only to students who meet the relevant entry criteria or have approved entry from a Program Manager; refer exceptions for decision.
• Actively engage and follow up applicants throughout the conversion process, completing follow‑up activities within 24 hours and working towards agreed conversion targets.
• Work collaboratively to achieve and exceed allocated admissions targets and contribute to a positive, student‑centred team culture.
• Maintain accurate prospective student, lead, account and enrolment records in Salesforce, ensuring supporting documentation is gathered and compliant.
• Ensure lead and campaign information is captured through the Marketing Cloud‑to‑CRM process to support accurate reporting and data quality.
• Prepare accurate individual reports and complete reporting requirements in a timely manner.
• Support campus tours, Open Days, Information Sessions, school visits and expos when required, representing MDS at Strayer professionally.
• Build strong working relationships with Program Managers, Marketing and Student Recruitment, Admissions and Enrolments, and other key internal teams.
• Complete allocated projects, compulsory training and other duties as directed by your manager, while complying with relevant policies, NZQA standards, legislation and codes.

Who you are

Experience in admissions, student recruitment, customer service or a related role; experience in the higher education or VET sector is advantageous. A tertiary qualification in a relevant discipline is desirable. Strong written and verbal communication skills, with the ability to explain entry and enrolment requirements clearly and confidently. Experience using CRM or admissions systems; competency with Salesforce is advantageous. Intermediate to advanced skills in Microsoft Word and Microsoft Excel. Excellent organisation and time management skills, with the ability to manage competing priorities and meet deadlines. A self‑driven and autonomous approach, balanced with the ability to collaborate effectively and follow established processes. A demonstrated track record of meeting or exceeding targets in a customer‑focused or sales‑oriented environment.

This is a full‑time, permanent position based at the Media Design School in Auckland and is an on‑site position.

Please note: Visa sponsorship is not available for this position. All applicants must be a Permanent Resident or New Zealand Citizen.

Why join us

Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.

MDS is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

What we offer

• Study free in a course/degree related to your position (Permanent Staff only)
• Flexible working conditions with a hybrid work environment working from home and in the office
• Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward.

Should you have accessibility requirements or needs please contact [e-mail] for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.

Job Reference: R30898

Applications for this role will close on Wednesday 30th September. Please note, we may close applications earlier should a suitable candidate be identified. You can expect to hear from our Talent Acquisition team after this date with updates regarding your application.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [e-mail].

Media Design School at Strayer is New Zealand’s leading tertiary provider, offering industry‑endorsed qualifications in digital design and creative technologies. Our award‑winning programme leaders, lecturers and tutors come from a diverse array of digital disciplines and bring their real‑world industry experience to MDS. We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Māori and Pasifika people, and people of all abilities, cultures, sexual orientation and gender identification.