Campus and Student Services Coordinator

Future Skills; Upper Harbour; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Staff events

Team building

Job summary

Future Skills in Auckland is seeking a Campus and Student Services Coordinator based at the New Albany Campus. You will be the first point of contact for youth learners, families and stakeholders, delivering outstanding customer service and supporting youth enrolments.

Your responsibilities include assisting with recruitment planning to meet funding targets, processing enrolment applications, coordinating events and orientation, and providing pastoral care support to students.

Qualifications

• Demonstrated customer service experience with administrative and front-desk operations
• Experience with student enrolments or related field is preferable
• Experience working with youth in pastoral care environment is favourable
• Ability to establish and maintain relationships with key internal and external stakeholders
• Excellent interpersonal and cross-cultural skills

Responsibilities

• Provide exceptional customer service as front-of-house and first contact for learners, families and stakeholders
• Contribute to recruitment planning to enable achievement of youth guarantee funding targets
• Provide timely information for potential and current youth learners to support enrolments
• Process student enrolment applications in a timely and seamless manner
• Support planning and delivery of events, orientation, network or alumni events
• Act as first point of contact for campus life queries and general support
• Support our Pastoral Care Specialist with pastoral care to youth students

Skills

Customer service

Front desk

Student enrolments

Pastoral care

Stakeholder relationships

Time management

Job description

Future Skills is a highly rated, Category 1, Private Tertiary Establishment with campuses in Manukau, Wiri, Royal Oak, Takapuna, and now Albany. We are a successful and growing institution which delivers a range of educational programmes from Level 2 Certificates through to Level 7 Degrees. At Future Skills, we live out our values by ensuring that we equip our graduates with the knowledge, skills and tools required to move ahead.

We are on the search for a Campus and Student Services Coordinator who will be predominantly based in our New Albany Campus. This role will be a first point of contact for all our youth learners, potential youth learners, and stakeholders and will provide support to the team with student enrolments.

About this role

This role is a permanent, full-time position and the successful candidates responsibilities will include the following:

• Providing exceptional customer service and act as key front-of-house presence and first point of contact to prospective learners, families, and stakeholders
• Contributing to recruitment planning to enable achievement of youth guarantee funding consumption targets
• Provide timely and accurate information for all potential and current youth learners to support enrolments
• Process student enrolment applications in a timely and seamless manner to ensure an outstanding application experience
• Support planning and delivery of various events, orientation, network or alumni events
• Act as the first point of contact for student queries related to campus life, services, and general support
• Support our Pastoral Care Specialist with pastoral care to our youth students

Applicants must also have the eligibility to work in New Zealand to be considered for this role.

Skills and Experience

To be successful in this role, we are looking for someone with the below skills and / or experience:

• Demonstrated customer service experience with administrative and front-desk operations
• Experience with student enrolments or related field is preferable
• Experience working with students in a pastoral care environment is favourable
• Ability to establish and maintain relationships with key internal and external stakeholders
• Excellent interpersonal and cross-cultural skills with the ability to develop strong, positive relationships
• Experience working with youth through social work, youth programmes or community organisations
• Effective time management skills and the ability to prioritise competing demands
• A passion for helping young people achieve their potential, and a genuine desire to influence positive change in people’s lives and their community

What’s in it for you

• An opportunity to join a dynamic and progressive education organization
• Staff social club events and team building activities