Student Services & Experience Coordinator

UP Education; Auckland; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Growing organisation

Forward-thinking environment

Collaborative culture

Diversity and inclusion

Staff benefits and development

Job summary

Auckland Institute of Studies (AIS) in Mt Albert, Auckland, is seeking a proactive Student Services & Experience Coordinator. You’ll be the main contact for students, handling enquiries, attendance, engagement, events, and ensuring access to support throughout their study journey.

Join a student-centred environment with small class sizes and experienced staff. The role requires strong organisational and communication skills, with a customer-focused approach and the ability to prioritise in a

Qualifications

• Experience in student services, education administration or similar customer-facing roles.
• Experience in tertiary education or working with international students is advantageous.
• Ability to learn new systems quickly.
• Strong communication and problem-solving skills.
• Ability to work autonomously and collaboratively.

Responsibilities

• Manage student enquiries through in-person, email, phone and online channels.
• Drive attendance monitoring and follow up on engagement or progression concerns.
• Help students navigate services, policies, processes and available support.
• Support orientation, student engagement activities, events and graduation.
• Maintain accurate student records and escalate issues as needed.

Skills

Interpersonal skills

Customer service

Communication skills

Organisation & time management

Relationship-building

Job description

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Student Services & Experience Coordinator

Auckland Institute of Studies (AIS) is one of New Zealand’s leading private degree-granting institutions, delivering a range of NZQA-approved programmes to domestic and international students.

At AIS, we are committed to providing a supportive and student-centred learning environment that empowers students to succeed. With small class sizes, experienced faculty, and a strong focus on personalised education, we help students build the skills and confidence to achieve their goals.

At AIS, our people andstrong senseof community are at the heart of everything we do. We foster a welcoming, inclusive campus culture and are passionate about making a meaningful impact on our students’ lives through education.

To find out more, please visit:https://www.ais.ac.nz

Company Description

Auckland Institute of Studies (AIS) is one of New Zealand’s leading private degree-granting institutions, delivering a range of NZQA-approved programmes to domestic and international students.

At AIS, we are committed to providing a supportive and student-centred learning environment that empowers students to succeed. With small class sizes, experienced faculty, and a strong focus on personalised education, we help students build the skills and confidence to achieve their goals.

At AIS, our people andstrong senseof community are at the heart of everything we do. We foster a welcoming, inclusive campus culture and are passionate about making a meaningful impact on our students’ lives through education.

To find out more, please visit:https://www.ais.ac.nz

Job Description

Student Services & Experience Coordinator
Location:Mt Albert,Auckland
Full-time | Permanent | On-site

About the role:

We are looking for a proactive and people-focused Student Services and Experience Coordinator to join the team at Auckland Institute of Studies (AIS).

This is a dynamic, hands-on role supporting students throughout their study journey. You’ll be a key point of contact for students, assisting with enquiries, attendance and engagement matters, student activities and events, and ensuring they know where to turn when they need support.

No two days will be the same. You’ll work closely with students and internal teams to resolve enquiries, provide support and contribute to a positive and engaging student experience.

Your key responsibilities will include:

• Managing student enquiries through in-person, email, phone and online channels, providing timely and professional support.

• Driving attendance monitoring and following up on engagement or progression concerns.

• Helping students navigate services, policies, processes and available support.

• Supporting orientation, student engagement activities, events and graduation.

• Supporting students throughout key stages of their study journey.

• Communicating professionally with parents, caregivers and other stakeholders when required.

• Maintaining accurate student records and ensuring enquiries and issues are followed through or appropriately escalated.

Qualifications

About you:

You’ll be someone who enjoys working with people and can confidently navigate a busy environment where priorities can change quickly. You’ll be resourceful and solutions-focused, with the ability to assess situations, ask the right questions and take a practical approach to resolving issues.

Ideally, you’ll have previous experience in student services, education administration, student engagement or a similar customer-focused role. Experience within tertiary education or working with international students would be an advantage, but just as important is your ability to learn quickly and build positive relationships with people from a wide range of backgrounds.

You’ll bring:

• A practical, solutions-focused approach to resolving issues.

• Confidence to ask questions and seek clarification when needed.

• Excellent interpersonal and customer service skills.

• The ability to communicate effectively with people from diverse cultural backgrounds.

• Strong organisational skills and the ability to manage multiple priorities.

• Good computer literacy and the ability to quickly learn new systems.

• A proactive approach and willingness to take ownership of enquiries through to resolution.

• The ability to work collaboratively and recognise when matters need to be escalated.

• Previous student services or education sector experience would be highly regarded.

Additional Information

Why work with us?

• Growing and dynamic organisation: Be part of a well-established institution witha strong reputationand continued growth in the education sector.

• Forward-thinking environment: Work in an organisation that values innovation, continuous improvement, and high-quality education.

• Collaborative and supportive culture: Join a diverse, inclusive community where teamwork, connection, and support are at the heart of everything we do.

• Diverse and multicultural community: Work alongside staff and students from a wide range of cultural backgrounds, celebrating global perspectives.

• Staff benefits and development: Enjoy access to campus facilities and opportunities for ongoing learning and professional development.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe’reattracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.