Fundraising Lead - CRM & Insights

IHC; Wellington; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

The IHC New Zealand Fundraising Team is seeking a Fundraising CRM and Insights Lead to own end-to-end CRM management and fundraising analysis, delivering personalised supporter engagement and campaign insights from PowerBI dashboards.

Based in our Wellington National Office, you will mentor the team, drive data integrity, build segmentation, and provide reporting tools that inform strategic decisions and campaign planning across New Zealand's largest charity for people with intellectual

Qualifications

• Experience leading CRM and data analysis in a fundraising setting.
• Proven ability to design and implement segmentation and dashboards.
• Strong collaboration with stakeholders and teams.

Responsibilities

• Lead end-to-end CRM management and fundraising data analysis.
• Develop performance monitoring tools and dashboards (PowerBI).
• Mentor fundraisers and promote data accuracy and reporting standards.
• Work with stakeholders to interpret briefs and align data needs.

Skills

Fundraising analytics

Stakeholder management

Team leadership

CRM strategy

Tools

Clarety CRM

PowerBI

Excel

Job description

• Join a dynamic and growing fundraising programme
• Permanent, full-time role - based in our Wellington National Office

Are you passionate about effective fundraising CRM management and fundraising analysis to create meaningful supporter connections? This is a lead strategic role within a dynamic fundraising team for one of New Zealand's largest charities. IHC supports and advocates for New Zealanders with intellectual disabilities and is recognised across Australasia for its results and fundraising income growth.

About the role | Mō te tūnga

The IHC New Zealand Fundraising Team is looking for a Fundraising CRM and Insights Lead to play a pivotal role in delivering personalised, high-impact supporter engagement, and fundraising analysis and monitoring. In this central strategic role, you’ll take ownership of end-to-end CRM management and analysis across our fundraising operations, ensuring accuracy, integrity and strategic segmentation that supports successful campaigns and strong supporter relationships.
As a key member of the Fundraising team, you’ll play a critical behind-the-scenes role in enabling the broader fundraising programme to continue to deliver exceptional supporter experiences, raise essential funds and create meaningful impact. You will also:

• Lead and support the team on data/CRM processes & insights - mentor team members, promote best practices, and ensure a culture of accuracy, reporting, analysis, and excellence.
• Ensure CRM excellence - use your advanced skills to manage data integrity, system configuration, and testing.
• Deliver smart and accurate performance monitoring and reporting tools - lead on analysis and monitoring across the Fundraising Programme, maintaining and developing established tools and reporting mostly within PowerBI, including benchmarking.
• Deliver smart, accurate segmentation - manage complex data operations to produce campaign-ready data that drives results.
• Work closely with stakeholders - interpret campaign briefs, clarify data needs, and align expectations across teams.
• Improve how we work - streamline processes, enhance data workflows, and lift overall campaign efficiency.

Th ideal person for this role will be an expert in fundraising analysis, reporting and segmentation and skilled in managing complex fundraising supporter data to create insightful performance monitoring results and targeted segments that drive impactful fundraising campaigns. A strategic thinker, you'll be committed to data-driven results within a fundraising context. You'll have experience in fundraising dashboarding and reporting tools (mostly in PowerBI) and have the ability to use and safely integrate the use of AI, and advanced use of Excel. You'll also bring:

• Experience in Fundraising CRM management with theability to work in a collaborative wayon the ongoing evolution of IHC's Fundraising CRM (Clarety).
• Strong technical skills and knowledge of fundraising CRM systems, ensuring effective organisational use of Clarety, along with an understanding of donor behaviour, acquisition, retention and stewardship.
• Detail-oriented and systems-savvy with proven skills in maintaining clean and accurate fundraising data, and ensuring smooth handling of imports, exports, and data flows across platforms.
• Supporter-focused and committed topersonalised, timely donor/customer engagement, ensuring every supporter interaction is meaningful and accurately captured, reflecting donor information and feedback.
• Methodical, flexible and collaborative with the ability to balance structured, detail-oriented tasks while maintaining flexibility to adapt in a fast-paced, dynamic environment.

This role combines fundraising analysis, monitoring and segmentation across the programme, along with CRM administration, and occasional CRM and data design support. If you are analytical, proactive, and motivated to help create positive social impact for people with intellectual disabilities in communities across New Zealand, we would be very keen to hear from you.

What's in it for you? | Nōu te rourou

You'll be joining a team of 10 fundraisers within an established role. It's a great place to work, and there is strong staff retention in the small team.

IHC's fundraising programme includes one of New Zealand's largest and oldest regular giving programmes that has grown significantly and effectively over the past six years. The Fundraising strategy over the next five years is to significantly grow the Gifts In Wills pipeline and high value giving (philanthropy).

You'll be driven by purpose; it's about being part of an organisation where whatever your role, you make a difference each day to people's lives. You will work in an encouraging team environment, with leadership dedicated to being genuinely supportive, and prioritising your success. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.

For almost 80 years, IHC New Zealand has provided services, support and advocacy for New Zealanders with intellectual disabilities and their families. We are one of New Zealand's leading charities and largest provider of support and services for New Zealanders with intellectual disabilities and their families, operating in almost every community around the country.

Applications close 11.55pm, Wednesday 11 November 2026.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

Applicants can direct enquiries about position to:
[e-mail]
[e-mail]