Frontline IT Support Engineer - Help Desk & Desktop

Acronym Ltd; Albert-Eden; On-site; NZD 30,000 - 44,000; Part time

Job summary

Acronym Ltd is seeking a Frontline Help Desk & IT Support Engineer to join our Auckland team in a hands-on role focused on end-user support, desktop work, and daily service delivery. The position involves 20+ hours per week on client sites as the sole company representative, with our team providing background support and occasional project involvement.

The ideal candidate enjoys problem solving, working with people, and contributing to a supportive MSP environment.

Qualifications

• Minimum 2 years of IT experience in a help desk or MSP environment.
• Experience supporting Windows and macOS environments.
• Familiarity with Microsoft 365 administration and user management.

Responsibilities

• Provide Tier 1/2 helpdesk support to a range of clients.
• Troubleshoot hardware and software issues on Windows and macOS.
• Build, deploy, and support end-user devices.
• Respond to tickets with clear documentation and timely updates.
• Offer on-site support for one client ~20 hours per week.
• Support project tasks and day-to-day service delivery as needed.

Skills

Customer-focused

Communication

Independent worker

Time management

Tools

Windows

macOS

Microsoft 365

Active Directory

Job description

Acronym Ltd is seeking a Frontline Help Desk & IT Support Engineer to join our Auckland team in a hands-on role focused on end-user support, desktop work, and daily service delivery. The position involves 20+ hours per week on client sites as the sole company representative, with our team providing background support and occasional project involvement.

The ideal candidate enjoys problem solving, working with people, and contributing to a supportive MSP environment.