Front Office & Reservations Leader - Hospitality & Admin

Pacific Park Christian Holiday Camp; Papamoa; On-site; NZD 65,000 - 85,000; Full time

Job summary

Pacific Park Christian Holiday Camp in Papamoa, North Island, seeks an Office Manager to lead the Front Office, Reservations and Administration, driving a high standard of customer service and Christian hospitality.

You will manage and develop the office team, oversee bookings, keep systems efficient, and ensure clear coordination with the wider Pacific Park team. A proactive approach to continuous improvement will be valued.

Qualifications

• Experience leading a team in administration, hospitality, accommodation, tourism or a similar environment.
• Excellent communication and customer service skills.
• Strong organisational and administrative ability.
• The ability to manage competing priorities calmly and effectively.
• Confidence with Microsoft Office and administration systems.
• A proactive approach to problem solving and continuous improvement.
• Experience with reservations, accommodation, holiday parks or group bookings would be an advantage.
• Experience with RMS Hotel PMS an asset.

Responsibilities

• Lead the Front Office & Administration team.
• Oversee reception, reservations, administration and group bookings.
• Champion exceptional guest service and genuine Christian hospitality.
• Ensure booking and administration systems are accurate, efficient and continually improving.
• Oversee guest enquiries, arrivals, departures and service issues.
• Monitor occupancy and support opportunities to maximise bookings.
• Ensure effective communication between the office and operational teams.
• Support financial administration, reporting and office budgets.
• Contribute to recruitment, training and performance development.

Skills

Team leadership

Communication

Organisation

Customer service

Problem solving

Continuous improvement

Microsoft Office

Tools

RMS Hotel PMS

Reservation systems

Microsoft Office

Job description

Pacific Park Christian Holiday Camp in Papamoa, North Island, seeks an Office Manager to lead the Front Office, Reservations and Administration, driving a high standard of customer service and Christian hospitality.

You will manage and develop the office team, oversee bookings, keep systems efficient, and ensure clear coordination with the wider Pacific Park team. A proactive approach to continuous improvement will be valued.