Assistant Park Manager

Hotwaterbeachtop10; New Zealand; On-site; NZD 50,000 - 70,000; Full time

Job summary

Hot Water Beach TOP10 Holiday Park is seeking an Assistant Park Manager to oversee day-to-day operations across reception, accommodation, housekeeping, grounds and maintenance, ensuring safety, presentation and service standards.

You will lead staff, manage guest enquiries, bookings, arrivals and departures, and support with health and safety, compliance and events. Weekend work and variable hours are expected in this hands-on role.

Qualifications

• 3 years’ experience in accommodation, tourism, hospitality, holiday park or related operations
• Experience leading or supervising teams in a customer-focused environment
• Strong customer service, communication and conflict resolution skills
• Excellent organisational and time-management abilities
• Experience using booking systems and Microsoft Office applications

Responsibilities

• Supporting the daily management and operation of the holiday park
• Leading and motivating team members to deliver exceptional guest experiences
• Managing guest enquiries, feedback, complaints and escalations professionally
• Assisting with reception operations including bookings, arrivals, departures and administration
• Supporting health, safety, compliance and emergency response processes
• Assisting with housekeeping and maintenance duties
• Supporting the Park Manager and wider team with the planning and delivery of park events

Skills

Leadership

Customer service

Communication

Conflict resolution

Time management

Team supervision

Tools

Booking systems

Microsoft Office

Job description

About the Role

Reporting to the Park Manager, you will support day‑to‑day operations across reception, accommodation, housekeeping, grounds and maintenance. You will lead and motivate staff and ensure high standards of presentation, safety, and service. In the absence of the Park Manager, you will assume responsibility for the park’s daily management, ensuring business continuity and operational excellence.

What you’ll be doing

• Supporting the daily management and operation of the holiday park
• Leading and motivating team members to deliver exceptional guest experiences
• Managing guest enquiries, feedback, complaints and escalations professionally
• Assisting with reception operations including bookings, arrivals, departures and administration
• Supporting health, safety, compliance and emergency response processes
• Assisting with housekeeping and maintenance duties
• Supporting the Park Manager and wider team with the planning and delivery of park events

This is a hands‑on operational role that requires flexibility in working hours. The successful candidate will regularly work weekends and may be required to work outside standard office hours.

What we’re looking for

• Minimum 3 years’ experience in accommodation, tourism, hospitality, holiday park or related operations
• Previous experience leading or supervising teams in a customer‑focused environment
• Strong customer service, communication and conflict resolution skills
• Excellent organisational and time‑management abilities
• Experience using booking systems and Microsoft Office applications

About Hot Water Beach TOP10 Holiday Park

Located along the stunning Coromandel coast, Hot Water Beach TOP10 Holiday Park offers guests a unique Kiwi holiday experience surrounded by natural beauty and world‑famous attractions. Our team is passionate about creating memorable stays through exceptional service, quality facilities and a welcoming environment for every guest.

Hot Water Beach TOP10 Holiday Park is seeking a versatile, enthusiastic and hands‑on Assistant Park Manager to join our friendly and passionate team. This is an exciting opportunity for someone who enjoys variety, thrives in a fast‑paced environment and is passionate about delivering exceptional guest experiences.