Front Office Reception – Maternity Cover

Distinction Hotels; Manawatū-Whanganui; On-site; NZD 42,000 - 54,000; Full time

Job summary

Distinction Coachman Hotel Palmerston North is seeking a professional Front Office Receptionist for a full-time maternity cover contract of at least 8 months. You will warmly welcome guests, manage check-ins/outs, handle enquiries, and coordinate reservations to deliver a seamless guest experience.

Ideal candidates are friendly, well-organised, and calm under pressure, with strong communication and a guest-focused attitude.

Qualifications

• Friendly, confident and professionally presented
• Previous hotel front desk experience is highly desirable
• Well organised with strong attention to detail
• Calm and capable in a busy environment
• A great communicator with a positive attitude
• Flexible to work across a range of shifts including weekends and public holidays

Responsibilities

• Check-ins and check-outs
• Guest enquiries and requests
• Reservations and room allocations
• Payments and Front Office administration
• Handling guest feedback professionally
• Promoting hotel facilities and local attractions
• Working closely with other departments to deliver a seamless guest experience

Skills

Front desk experience

Guest service

Communication

Flexible shifts

Job description

Front Office Reception – Maternity Cover

Distinction Coachman Hotel | Palmerston North
Full-Time | Maternity Cover

Make every guest feel welcome.

Distinction Coachman Hotel is looking for a professional, friendly and guest-focused Front Office Receptionist to join our Front Office operation on a full-time maternity cover contract for a minimum of 8 months.

This is a hands-on role for someone who genuinely enjoys hospitality, meeting people and creating great guest experiences.

About the role

You’ll be responsible for providing a warm and professional welcome to our guests while supporting the smooth operation of the Front Office.

Key responsibilities

• Check-ins and check-outs
• Guest enquiries and requests
• Reservations and room allocations
• Payments and Front Office administration
• Handling guest feedback professionally
• Promoting hotel facilities and local attractions
• Working closely with other departments to deliver a seamless guest experience

About you

• Friendly, confident and professionally presented
• Previous hotel front desk experience is highly desirable
• Well organised with strong attention to detail
• Calm and capable in a busy environment
• A great communicator with a positive attitude
• Flexible to work across a range of shifts, including weekends and public holidays
• Previous hotel or Front Office experience is preferred, but strong customer service experience and the right attitude are equally valued

About us

Distinction Coachman Hotel Palmerston North is a professional hospitality environment where your contribution directly impacts guests' experience. We are part of the Distinction Hotels brand.

• Full-time hours
• Minimum 8-month maternity cover contract
• A supportive and professional hotel environment
• The opportunity to further develop your hospitality and Front Office skills
• A varied role where every day is different
• The opportunity to be part of the Distinction Hotels brand

This is an excellent opportunity to join Distinction Coachman Hotel and be part of a professional hospitality environment where your contribution directly impacts our guests' experience.

If you are someone who enjoys making people feel welcome and takes pride in delivering exceptional service, we’d love to hear from you.