Hotel Receptionist

JobSpace; Otago; On-site; NZD 34,000 - 49,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Wellness Support

Job summary

Minor Hotels Australasia Limited is hiring a Hotel Receptionist for Avani Queenstown Shores Resort in Queenstown, NZ. You will deliver warm welcomes, smooth check-ins/outs, and guest guidance to ensure memorable stays.

The role requires 0–6 months in similar service roles, strong customer focus, and a polished appearance. Hours: ~30/week, with a permanent full-time schedule and reporting to the Front Office Manager.

Qualifications

• 0-6 months experience in a similar role delivering high-quality service within a hotel or resort environment.
• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels (in-person, phone, email).
• Oversee the accurate processing of guest reservations, updates, and special requests using the property management system.
• Act as the primary point of contact for guests, offering prompt assistance and personalised recommendations throughout their stay.

Skills

Customer service

Communication skills

Professional presentation

Problem solving

Tools

Property management system

Job description

– Queenstown-Lakes District, South Island

Avani Queenstown Shores Resort are looking for a Hotel Receptionist to join the team on a full-time basis. From the moment guests arrive, your welcoming presence will make them feel right at home. You'll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Expected minimum hours: 30 hours per week

Location: 327/343 Frankton Road, Queenstown 9300, New Zealand

Hourly range: $24.50 - $26.50NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.

Annual salary approximate: $38,220 - $41,340 (excluding contributions to KiwiSaver).

Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)

Schedule 1 - Specific Terms and Conditions

Job Title: Hotel Receptionist

Job Level: Team Member

Employment Status: Full Time - Permanent

Commencement Date: To be confirmed

Reporting to: Front Office Manager

Breaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.

Period of Notice: Four weeks

Successful candidates will have:

• 0-6 months experience in a similar role delivering high-quality service within a hotel or resort environment.
• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.