Front Office Manager — Hotel Guest Experience Leader

Oaks Hotels, Resorts & Suites; Wellington; On-site; NZD 45,000 - 50,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking & Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Wellington Hotel is seeking an experienced, professional Front Office Manager to lead the Front Office team on a full-time basis at our Wellington city property. You’ll drive guest experiences and coach a dedicated team to deliver exceptional service.

Location: 89 Courtenay Place, Te Aro, Wellington. Hours: minimum 30 per week. Hourly rate: NZD 33–36; annual salary estimate NZD 51,480–56,160. We offer strong benefits and opportunities for career growth within Minor Hotels Australasia.

Qualifications

• Minimum 3+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• A passion for delivering exceptional, pro-active customer service.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Skills

People management

Communication skills

Customer service

Proactive service mindset

Job description

Oaks Wellington Hotel is seeking an experienced, professional Front Office Manager to lead the Front Office team on a full-time basis at our Wellington city property. You’ll drive guest experiences and coach a dedicated team to deliver exceptional service.

Location: 89 Courtenay Place, Te Aro, Wellington. Hours: minimum 30 per week. Hourly rate: NZD 33–36; annual salary estimate NZD 51,480–56,160. We offer strong benefits and opportunities for career growth within Minor Hotels Australasia.