Front Office Manager: Lead Guest Experience & Revenue

Hind Management; Christchurch; On-site; NZD 75,000 - 95,000; Full time

Benefits offered by this job

Discounts at hotels/restaurants/spas

Staff rates for hotels

Meals on duty

Staff carparking

Reward & recognition events

Wellbeing programme including health保险

Job summary

Hind Management is seeking a Front Office Manager for the Novotel Christchurch Airport. You will lead the Front Office team to deliver outstanding guest service and manage operations, budgets and revenue focus.

The role requires strong communication, problem solving, and leadership skills within a hospitality setting. Based at Novotel Christchurch Airport, this full-time position emphasizes staff development, cost controls, and delivering a superior guest experience while aligning with Accor and

Qualifications

• NZQF Diploma or at least three years of relevant ANZSCO Skill Level 2 experience.
• Exceptional communication and interpersonal skills.
• Willingness to work during peak hours, including weekends and holidays.
• Ability to delegate responsibilities and maximise resources.
• Proven ability to lead a team.
• High level of organisation, time management and problem solving.

Responsibilities

• Manage Front Office Operations including rostering and cost control.
• Evaluate guest satisfaction and monitor trends for continuous improvement.
• Operate within departmental budgets with stock and cost controls.
• Set departmental targets, schedules, budgets and procedures.
• Assist Front Desk during busy check-in/out to ensure best service.
• Ensure compliance with NZ liquor and other regulations.

Skills

Communication

Team leadership

Delegation

Problem solving

Time management

Organisation

Education

NZQF Diploma

Hospitality Diploma

Job description

Hind Management is seeking a Front Office Manager for the Novotel Christchurch Airport. You will lead the Front Office team to deliver outstanding guest service and manage operations, budgets and revenue focus.

The role requires strong communication, problem solving, and leadership skills within a hospitality setting. Based at Novotel Christchurch Airport, this full-time position emphasizes staff development, cost controls, and delivering a superior guest experience while aligning with Accor and