Front Office Manager

JobSpace; Northland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration package

Daily staff meals

Staff perks programme

Career progression opportunities

Supportive leadership

Job summary

Rosewood Kauri Cliffs, a premier luxury lodge on Northland's coast, seeks an experienced Front Office Manager to lead the Front Office team and deliver outstanding guest experiences. You will report to Hotel Management and ensure the highest standards of service, team performance, and operational excellence across daily operations.

We are looking for a leader with 4–5 years in Front Office management within luxury settings, strong people skills, and fluency in English.

Qualifications

• Minimum 4–5 years in Front Office leadership within a luxury property.
• Strong knowledge of Front Office operations and guest services.
• Advanced proficiency with Opera PMS and Microsoft Office applications.

Responsibilities

• Lead Front Office team including managers, reception, concierge, and night management.
• Oversee day-to-day Front Office operations ensuring exceptional guest service.
• Recruit, train, coach, and assess staff performance.
• Develop and implement departmental procedures and service initiatives.
• Conduct regular team meetings and performance reviews.
• Manage guest arrivals, departures, requests, feedback and complaints promptly.

Skills

Leadership

People management

Guest services

Communication

Education

Hotel management degree

Tools

Opera PMS

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Discover Your Calling – Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Set on Northland's spectacular coastline, Rosewood Kauri Cliffs is one of New Zealand's premier luxury lodges, renowned for delivering exceptional guest experiences through genuine hospitality, attention to detail, and world-class service.

As part of Rosewood Hotels & Resorts, we are united by The Calling—our purpose to enrich lives by creating meaningful connections and unforgettable experiences.

The Opportunity – Front Office Manager

This is a full time (45 hours over 5 days per week) permanent role, offering a competitive salary. Any additional hours worked on additional days of the week can be accrued an 'owed time' as per our policy.

We are seeking an experienced and motivated Front Office Manager to lead our Front Office team and deliver exceptional guest experiences at our award-winning luxury lodge.

Reporting to Hotel Management, this position is responsible for the effective leadership and daily operation of the Front Office Department, ensuring the highest standards of guest service, team performance, and operational excellence are consistently achieved.

Key Responsibilities

• Lead, supervise, mentor, and develop the Front Office team, including Assistant Front Office Managers, Reception, Concierge, Bell Services, and Night Management teams.
• Manage the day-to-day Front Office operation, ensuring exceptional guest service standards are maintained at all times.
• Recruit, train, coach, and support team members to achieve departmental and individual performance objectives.
• Develop and implement departmental procedures, standards, and service initiatives.
• Conduct regular team meetings and performance reviews.
• Manage guest arrivals, departures, requests, feedback, and complaint resolution in a professional and timely manner.
• Ensure effective communication and coordination between all hotel departments to deliver seamless guest experiences.
• Prepare and distribute daily operational reports and departmental updates.
• Liaise with the Accounts team regarding guest invoices, payments, and account reconciliation.
• Monitor reservations, guest preferences, and special requirements to ensure personalized service delivery.
• Support succession planning, talent development, and workforce planning within the department.
• Ensure compliance with company policies, procedures, and health and safety requirements.
• Anticipate operational challenges and implement effective solutions to maintain service excellence.

What You Will Bring

The successful candidate will be a passionate hospitality professional with proven leadership experience in luxury accommodation environments and a commitment to delivering exceptional guest experiences.

Requirements

• Minimum of 4–5 years' management experience within Front Office operations in a luxury hotel, lodge, or five-star resort environment.
• Demonstrated experience leading and developing high-performing hospitality teams.
• Strong knowledge of Front Office operations, guest services, and hotel systems.
• Advanced working knowledge of Opera Property Management System (PMS).
• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills in English.
• Strong leadership, coaching, and people management capabilities.
• Proven ability to resolve guest concerns professionally and effectively.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work flexible hours, including weekends, public holidays, and occasional overnight shifts when required.
• Preferred Qualifications
• Qualification in Hotel Management, Hospitality Management, Business Management, or a related field.
• Additional language skills, including Mandarin, would be advantageous.

What We Offer

• Competitive remuneration package.
• Daily staff meals prepared by our culinary team.
• Access to the Rosewood Staff Perks Programme, including a range of discounts and partner benefits.
• Ongoing learning, development, and career progression opportunities.
• Supportive leadership and a collaborative team environment.
• The opportunity to work in one of New Zealand's most stunning luxury hospitality destinations.
• We endeavour to provide consecutive days off wherever operationally possible to support employee wellbeing.
• Due to our remote location, applicants must have reliable transportation and hold valid working rights in New Zealand.

Bring your true self. Curate the extraordinary. Leave your legacy.

If you have the experience, leadership skills, and passion for luxury hospitality, we would love to hear from you.