Senior Receptionist

Rosewood Hotels; Northland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Daily staff meals

Rosewood Staff Perks Programme

Career progression opportunities

Consecutive days off when operational

Job summary

Rosewood Kauri Cliffs, a premier luxury lodge in Northland, New Zealand, seeks a Senior Receptionist to lead the Front Office team and deliver exceptional guest experiences. Reporting to Hotel Management, you will drive guest service excellence and oversee daily operations.

Ideal candidates bring 1–2 years in Front Office within luxury properties, strong Opera PMS knowledge, and fluent English. Opportunities include staff development, a dynamic team, and a commitment to upscale hospitality.

Qualifications

• Minimum of 1-2 years' experience within Front Office operations in a luxury hotel, lodge, or five-star resort environment.
• Advanced knowledge of Opera Property Management System (PMS).
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in English.

Responsibilities

• Lead the Front Office team and oversee Reception, Concierge, Bell Services and Night Management.
• Manage day-to-day Front Office operations while maintaining service standards.
• Prepare daily operational reports and monitor reservations and guest preferences.
• Coordinate with other departments to deliver seamless guest experiences.

Skills

Front Office

Guest services

Leadership

Staff training

English proficiency

Education

Hotel Management qualification

Tools

Opera PMS

MS Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1mo ago , from Rosewood Hotels and Resorts

General Information Press space or enter keys to toggle section visibility Country/Region

New Zealand Province/City Northland

Hiring Entity Rosewood Kauri Cliffs Department

Rooms - Front Office Job Type Full-time Permanent

Job Description Press space or enter keys to toggle section visibility Discover

Your Calling – Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Set on Northland’s spectacular coastline, Rosewood Kauri Cliffs is one of New Zealand’s premier luxury lodges, renowned for delivering exceptional guest experiences through genuine hospitality, attention to detail, and world-class service. As part of Rosewood Hotels & Resorts, we are united by The Calling our purpose to enrich lives by creating meaningful connections and unforgettable experiences.

The Opportunity – Senior Receptionist

We are seeking an experienced and motivated Senior Receptionist to help lead our Front Office team and deliver exceptional guest experiences at our award-winning luxury lodge. Reporting to Hotel Management, this position is responsible for the effective leadership and daily operation of the Front Office Department, ensuring the highest standards of guest service, team performance, and operational excellence are consistently achieved.

Key Responsibilities

• Supervise, mentor, and aid in developing the Front Office team, including Reception, Concierge, Bell Services, and Night Management teams.
• Work the day-to-day Front Office operation, ensuring exceptional guest service standards are maintained at all times. Train, coach, and support team members to achieve departmental and individual performance objectives. Develop and implement departmental procedures, standards, and service initiatives.
• Conduct regular team meetings and performance reviews. Guest arrivals, departures, requests, feedback, and complaint resolution in a professional and timely manner. Ensure effective communication and coordination between all hotel departments to deliver seamless guest experiences.
• Prepare and distribute daily operational reports and departmental updates. Monitor reservations, guest preferences, and special requirements to ensure personalized service delivery. Support succession planning, talent development, and workforce planning within the department.
• Ensure compliance with company policies, procedures, and health and safety requirements. Anticipate operational challenges and implement effective solutions to maintain service excellence.

You Will Bring

The successful candidate will be a passionate hospitality professional with proven experience in luxury accommodation environments and a commitment to delivering exceptional guest experiences.

Requirements

• Minimum of 1-2 years' experience within Front Office operations in a luxury hotel, lodge, or five-star resort environment.
• Strong knowledge of Front Office operations, guest services, and hotel systems.
• Advanced working knowledge of Opera Property Management System (PMS).
• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills in English.
• Strong leadership, coaching, and people management capabilities.
• Proven ability to resolve guest concerns professionally and effectively.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work flexible hours, including weekends, public holidays, and occasional overnight shifts when required.

Preferred Qualifications

• Qualification in Hotel Management, Hospitality Management, Business Management, or a related field.
• Additional language skills, including Mandarin, would be advantageous.

What We Offer

• Competitive remuneration package.
• Daily staff meals prepared by our culinary team.
• Access to the Rosewood Staff Perks Programme, including a range of discounts and partner benefits.
• Ongoing learning, development, and career progression opportunities.
• Supportive leadership and a collaborative team environment.
• The opportunity to work in one of New Zealand’s most stunning luxury hospitality destinations.
• We endeavour to provide consecutive days off wherever operationally possible to support employee wellbeing.

About Us

Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.

Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best. Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisuretravellersdream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.

Due to our remote location, applicants must have reliable transportation and hold valid working rights in New Zealand.