Senior Receptionist

Rosewood Hotel Group; New Zealand; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Daily staff meals

Rosewood Staff Perks Programme

Learning and career progression

Supportive leadership

Stunning NZ luxury destination

Consecutive days off when possible

Job summary

Rosewood Kauri Cliffs, a premier luxury lodge in Northland, seeks a Senior Receptionist to lead our Front Office and deliver outstanding guest experiences.

Reporting to Hotel Management, you will supervise receptions, concierge and night management, train staff, optimise service standards, and ensure seamless coordination across departments.

Qualifications

• Minimum 1-2 years experience in Front Office in luxury hotel, lodge, or five-star resort environment.
• Strong knowledge of Front Office operations, guest services, and hotel systems.
• Advanced working knowledge of Opera PMS.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent verbal and written English communication.
• Strong leadership, coaching, and people management capabilities.

Responsibilities

• Supervise, mentor, and aid in developing the Front Office team including Reception, Concierge, Bell Services, and Night Management.
• Run day-to-day Front Office operations ensuring exceptional guest service at all times.
• Train, coach, and support team members to meet departmental and individual performance objectives.
• Develop and implement departmental procedures, standards, and service initiatives.
• Conduct regular team meetings and performance reviews.

Skills

Front Office operations

Leadership

Microsoft Office

English communication

Education

Hotel Management qualification

Tools

Opera PMS

Job description

Overview

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Set on Northland’s spectacular coastline, Rosewood Kauri Cliffs is one of New Zealand’s premier luxury lodges, renowned for delivering exceptional guest experiences through genuine hospitality, attention to detail, and world-class service.

As part of Rosewood Hotels & Resorts, we are united by The Calling our purpose to enrich lives by creating meaningful connections and unforgettable experiences.

Opportunity

Senior Receptionist

We are seeking an experienced and motivated Senior Receptionist to help lead our Front Office team and deliver exceptional guest experiences at our award-winning luxury lodge. Reporting to Hotel Management, this position is responsible for the effective leadership and daily operation of the Front Office Department, ensuring the highest standards of guest service, team performance, and operational excellence are consistently achieved.

Responsibilities

• Supervise, mentor, and aid in developing the Front Office team, including Reception, Concierge, Bell Services, and Night Management teams.
• Work the day-to-day Front Office operation, ensuring exceptional guest service standards are maintained at all times.
• Train, coach, and support team members to achieve departmental and individual performance objectives.
• Develop and implement departmental procedures, standards, and service initiatives.
• Conduct regular team meetings and performance reviews.
• Guest arrivals, departures, requests, feedback, and complaint resolution in a professional and timely manner.
• Ensure effective communication and coordination between all hotel departments to deliver seamless guest experiences.
• Prepare and distribute daily operational reports and departmental updates.
• Monitor reservations, guest preferences, and special requirements to ensure personalized service delivery.
• Support succession planning, talent development, and workforce planning within the department.
• Ensure compliance with company policies, procedures, and health and safety requirements.
• Anticipate operational challenges and implement effective solutions to maintain service excellence.

What You Will Bring / Qualifications

• Minimum of 1-2 years\' experience within Front Office operations in a luxury hotel, lodge, or five-star resort environment.
• Strong knowledge of Front Office operations, guest services, and hotel systems.
• Advanced working knowledge of Opera Property Management System (PMS).
• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills in English.
• Strong leadership, coaching, and people management capabilities.
• Proven ability to resolve guest concerns professionally and effectively.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work flexible hours, including weekends, public holidays, and occasional overnight shifts when required.
• Preferred Qualifications: Qualification in Hotel Management, Hospitality Management, Business Management, or a related field.
• Additional language skills, including Mandarin, would be advantageous.

What We Offer

• Competitive remuneration package.
• Daily staff meals prepared by our culinary team.
• Access to the Rosewood Staff Perks Programme, including a range of discounts and partner benefits.
• Ongoing learning, development, and career progression opportunities.
• Supportive leadership and a collaborative team environment.
• The opportunity to work in one of New Zealand’s most stunning luxury hospitality destinations.
• We endeavour to provide consecutive days off wherever operationally possible to support employee wellbeing.
• Due to our remote location, applicants must have reliable transportation and hold valid working rights in New Zealand.

Apply Today

Bring your true self. Curate the extraordinary. Leave your legacy.

If you have the experience, leadership skills, and passion for luxury hospitality, we would love to hear from you.