Assistant Front Office Manager

Rosewood Kauri Cliffs; Northland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Delicious daily staff meals

Access to Staff Perks Programme

Career progression opportunities

Job summary

Rosewood Kauri Cliffs seeks a dedicated Front Office Assistant Manager to lead the front desk team in delivering a true luxury experience. Reporting to the Front Office Manager, you will oversee daily operations, mentor staff, and ensure guest satisfaction across all touchpoints.

You will manage guest itineraries and requests, liaise with the accounts team on invoices, and collaborate with departments to maintain seamless service in one of New Zealand’s premier coastal resorts.

Qualifications

• Minimum 2 years experience in luxury or resort front office environments.
• Strong verbal and written communication skills.
• Experience with Opera Cloud or similar hospitality management systems.

Responsibilities

• Oversee daily front office operations in the absence of the Front Office Manager.
• Mentor and train Front Office staff to ensure service standards.
• Greet and assist guests to deliver a memorable luxury experience.
• Liaise with the accounts team regarding invoices and payments.
• Keep all departments updated on reservations and guest requirements.

Skills

Hospitality experience

Opera Cloud

Guest services

Inter-department coordination

Communication skills

Tools

Opera Cloud

Job description

Discover Your Calling – Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland’s breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life

As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling – our instinct to enrich lives through genuine connections and extraordinary moments. If that speaks to you, we would love to meet you.

About the role:

This is a full-time, permanent position reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for overseeing the Front Office Agents and, in doing so, ensures a great working culture and client satisfaction of the highest level. Additionally:

• Being responsible for the daily running of the Front Office department in the absence of the Front Office Manager
• Working closely with the Front Office Manager on recruitment, mentoring and training the Front Office team
• Meeting with and assisting guests, ensuring a unique and memorable experience
• Liaising with the accounts team regarding invoices and payments
• Ensuring all departments are kept up to date on reservations and guest requirements.

About you:

• The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.
• Minimum 2 years experience working in a similar environment, preferably in luxury or resort setting.
• A superior working knowledge of Opera Cloud or other Hospitality Management Systems
• Experience managing guest itineraries and complaints
• Excellent communication skills (for inter-departmental coordination, ensuring a seamless guest experience)
• A winning smile and the ability to surprise and delight our guests!

This is a unique role and one that differs greatly from a typical hotel or resort Front Office role. High energy levels, attention to detail and exceptional communication skills are critical to your success.

What we offer:

• Competitive hourly rate
• Delicious daily staff meals prepared by our culinary team
• Access to our exclusive Staff Perks Programme
• Supportive leadership and opportunities for career progression
• A chance to live and work in one of New Zealand’s most scenic regions

This is a full-time, permanent waged position, with a guaranteed minimum of 30 hours per week and a maximum of up to 55 hours during our peak season, rostered over 5 days.

Core to your success in this role, is that your personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.