Front Office Manager

Scenic Hotel Group; Franz Josef; On-site; NZD 45,000 - 48,000; Full time

Job summary

Legacy Te Waonui Hotel Franz Josef in Franz Josef Glacier is seeking a Front Office Manager to lead the front desk team and coordinate guest services. This is a full-time, permanent role with a rotating 40-hour week, including weekends, at a pay rate of 33.00–35.00 NZD per hour.

Join Scenic Hotel Group to contribute to a premium guest experience at one of New Zealand's standout properties. You will oversee rosters, training, and service standards, while driving improvements across departments to

Qualifications

• 2 years relevant Front Office experience, with at least 1 year in a supervisory role preferred.
• Excellent verbal communication skills.

Responsibilities

• Oversight of the running of the department including determining work requirements and allocation of duties.
• Preparation and maintenance of Front Office department rosters and attendance records.
• Planning, budgeting, and ordering for the Front Office department.
• Oversight of day‑to‑day activity of Front Office staff, and ensuring that training is coordinated, structured, and aligned with service standards.
• Taking a proactive approach to implementing service improvements to drive departmental success.

Skills

Front Office experience

Supervisory experience

Verbal communication

Job description

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Scenic Hotel Group – Franz Josef, South Island

Hotel: Legacy Te Waonui Hotel Franz Josef

Location: 3 Wallace Street, Franz Josef Glacier

Employment Type: Full-Time, Permanent position.

Rate per hour: $33.00 - $35.00

Hours of Work: Guaranteed 40 hours per week, on a rotating roster, including weekends.

Is this role for you?

We're excited to announce a Front Office Manager opportunity at Legacy Te Waonui Hotel Franz Josef. If you have the passion for leadership and a dedication to delivering exceptional guest experiences, this could be your chance to shine. Lead our front office team, coordinate operations, and drive success at our beautiful 5 start property. If you're ready to take the next step in your career with us,

Key Tasks & Responsibilities

• Oversight of the running of the department including determining work requirements and allocation of duties.
• Preparation and maintenance of Front Office department rosters and attendance records.
• Planning, budgeting, and ordering for the Front Office department.
• Oversight of day‑to‑day activity of Front Office staff, and ensuring that training is coordinated, structured, and aligned with service standards.
• Taking a proactive approach to implementing service improvements to drive departmental success.

Skills, Experience & Qualifications Preferred.

• 2 years relevant Front Office experience, with at least 1 year in a supervisory role preferred.
• Excellent verbal communication skills.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably

Now: We act fast Now for exceptional guest experiences

Right: We get it Right from the start, with ongoing training to elevate our service quality.

Together: We grow Together in a team that boosts our work and guest experiences.

Sustainably: We're fully committed to Sustainability driving a positive impact for our planet.

Kickstart your new chapter! If this sounds perfect and we've got what you need,