Front Office Manager: Lead Guest Experience & Operations

Scenic Hotel Group; Franz Josef; On-site; NZD 45,000 - 48,000; Full time

Job summary

Legacy Te Waonui Hotel Franz Josef in Franz Josef Glacier is seeking a Front Office Manager to lead the front desk team and coordinate guest services. This is a full-time, permanent role with a rotating 40-hour week, including weekends, at a pay rate of 33.00–35.00 NZD per hour.

Join Scenic Hotel Group to contribute to a premium guest experience at one of New Zealand's standout properties. You will oversee rosters, training, and service standards, while driving improvements across departments to

Qualifications

• 2 years relevant Front Office experience, with at least 1 year in a supervisory role preferred.
• Excellent verbal communication skills.

Responsibilities

• Oversight of the running of the department including determining work requirements and allocation of duties.
• Preparation and maintenance of Front Office department rosters and attendance records.
• Planning, budgeting, and ordering for the Front Office department.
• Oversight of day‑to‑day activity of Front Office staff, and ensuring that training is coordinated, structured, and aligned with service standards.
• Taking a proactive approach to implementing service improvements to drive departmental success.

Skills

Front Office experience

Supervisory experience

Verbal communication

Job description

Legacy Te Waonui Hotel Franz Josef in Franz Josef Glacier is seeking a Front Office Manager to lead the front desk team and coordinate guest services. This is a full-time, permanent role with a rotating 40-hour week, including weekends, at a pay rate of 33.00–35.00 NZD per hour.

Join Scenic Hotel Group to contribute to a premium guest experience at one of New Zealand's standout properties. You will oversee rosters, training, and service standards, while driving improvements across departments to