Front Office Leader: Guest Experience & Operations

InterContinental Hotels Group; New Zealand; À distance; NZD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Onsite car parking

Three free duty meals each day

Hotel gym access

IHG One Pass Employee Rates

Résumé du poste

Crowne Plaza Queenstown, part of IHG Hotels & Resorts, seeks a Front Office Manager to lead Front Office and Concierge teams and deliver memorable guest experiences in a dynamic Queenstown environment.

In this role you’ll coach staff, manage rosters, ensure service standards, and collaborate across departments to coordinate requests, while maintaining safety and compliance in daily operations.

Qualifications

• A NZQF Level 4 Diploma or two years as Duty Manager or 1 as Assistant Front Office Manager
• A valid driver’s licence and confidence driving a range of vehicles
• A current Manager’s Certificate and LCQ
• A First Aid Certificate
• A Bachelor’s degree or higher in Hotel Management, Business Administration or related field

Responsabilités

• Oversee daily running of Front Office and Concierge teams
• Ensure responsible service of alcohol and lead crisis management
• Coach and develop your team through training
• Manage hotel bookings and reservations
• Support on the desk or concierge/portering as needed
• Collaborate with other departments to coordinate requests

Connaissances

Leadership

Team management

Customer service

Crisis management

PMS experience

Rostering

Guest relations

Communication

Formation

NZQF Level 4 Diploma

Duty Manager experience

Manager’s Certificate

First Aid Certificate

Bachelor’s in Hotel Management

Outils

HotelKey PMS

Description du poste

Crowne Plaza Queenstown, part of IHG Hotels & Resorts, seeks a Front Office Manager to lead Front Office and Concierge teams and deliver memorable guest experiences in a dynamic Queenstown environment.

In this role you’ll coach staff, manage rosters, ensure service standards, and collaborate across departments to coordinate requests, while maintaining safety and compliance in daily operations.