Front Office Duty Manager - Guest Experience Leader

Hotel Grand Chancellor Auckland; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Hotel Grand Chancellor Auckland is seeking a capable Duty Manager to support the Assistant Front Office Manager and act as Manager on Duty. You will ensure smooth hotel operations and exceptional guest service in a fast-paced environment.

The ideal candidate will have at least one year in a Duty Manager or supervisory Front Office role, with strong leadership, communication and problem-solving skills, and a flexible approach to shift patterns including nights.

Qualifications

• Minimum 1 year in a Duty Manager role or experienced Front Office supervisor.
• Degree or diploma in Hospitality Management is advantageous.
• Strong guest service orientation and leadership abilities.
• Ability to manage multiple tasks and adapt to a 24-hour hotel schedule.
• Excellent written and oral communication.
• Commitment to health and safety and sustainability.
• Proven ability to handle guest complaints and problem-solving.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Maintain grooming and uniform standards.
• Develop and maintain good relationships with all hotel departments.
• Read and action Front Office duties in the Front Office Diary.
• Assist with shift briefings and Front Office briefings procedure.
• Update Guest History/Guest Services with feedback.
• Complete Front Office Duty Manager checklist.
• Oversee cleanliness of all hotel public areas.
• Maximise occupancy and average rates while monitoring budget.
• Be available to cover night shifts.
• Carry out other duties as required by senior management.
• Be actively involved in all aspects of hotel operation.

Skills

Front Office knowledge

Leadership

Customer service

Time management

Communication skills

Problem-solving

Health & safety awareness

Education

Hospitality Management degree/diploma

Job description

Hotel Grand Chancellor Auckland is seeking a capable Duty Manager to support the Assistant Front Office Manager and act as Manager on Duty. You will ensure smooth hotel operations and exceptional guest service in a fast-paced environment.

The ideal candidate will have at least one year in a Duty Manager or supervisory Front Office role, with strong leadership, communication and problem-solving skills, and a flexible approach to shift patterns including nights.