Front Office Duty Manager

Hotel Grand Chancellor; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Hotel Grand Chancellor – Auckland, North Island, has a vacancy for a Full Time Front Office Duty Manager. Based in the Front Office, you will lead a team to deliver exceptional guest service and manage daily operations.

The ideal candidate will have at least 1 year's Front Office experience, excellent communication skills, and strong time management with the ability to multitask. This rostered role requires availability across all days, including mornings, evenings and occasional night shifts,

Qualifications

• Minimum of 1 year experience in a Hotel Front Office.
• Passionate about providing exceptional customer service.
• Strong time management; ability to multitask and prioritise.
• Ability to lead, develop and motivate a team.
• Experience with conflict resolution and guest complaints.
• Excellent oral and written communication skills.

Responsibilities

• Position based in Front Office.
• Rostered shifts from Monday to Sunday, including AM, PM and occasional night shifts.
• Lead and develop the Front Office team to deliver excellent guest service.

Skills

Front Office experience

Leadership

Customer service

Time management

Conflict resolution

Communication skills

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hotel Grand Chancellor – Auckland, North Island

The Chancellor on Hobson has a vacancy for a Full Time Front Office Duty Manager.

The Chancellor on Hobson is part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.

The successful candidate will:

Have a minimum of 1 years’ experience in a Hotel Front Office department

Be passionate about providing exceptional customer service

Have fantastic time management skills with the ability to multitask and prioritise according to the hotel’s daily requirements

Have the ability to lead, develop and motivate a team

Have experience with conflict resolution and guest complaints

Have excellent oral and written communication skills

Be positive and have a can-do attitude

This position is based in Front Office.

This is a rostered position so the successful candidate will need to be available to work any given day of the week, Monday to Sunday, for AM, PM shifts and night occasionally predominantly between the hours of 7am and midnight. Shifts and rostered days off will vary due to operational requirements.