Front Office Manager (Hotel)

JobSpace; Wellington; On-site; NZD 51,000 - 56,000; Full time

Job summary

Oaks Wellington Hotel in Wellington is seeking an experienced Front Office Manager to lead the front office team on a full-time basis. You will oversee guest reception, bookings, and daily operations, ensuring a warm, professional welcome.

The role requires 3+ years of supervisory hotel experience, strong people management, and exceptional customer service. The package includes a 30-hour minimum week and an hourly rate of NZD 33–36, with wages paid fortnightly.

Qualifications

• Minimum 3+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Skills

People management

Team leadership

Customer service

Communication skills

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Oaks Wellington Hotel are looking for an experienced, professional and enthusiastic Front Office Manager(Hotel) to lead the Front Office team on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key responsibilities include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Expected minimum hours: 30 hours per week

Hourly range: $33 - $36 NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.

Annual salary approximate: $51,480 - $56,160 (excluding contributions to KiwiSaver).

Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)

Job Title: Front Office Manager (Hotel)

Job Level: Section Head

Employment Status: Full Time - Permanent

Reporting to: General Manager

Breaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.

Period of Notice: Four weeks

Qualifications

To be successful in this role you will have:

• Minimum 3+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.