Front Office Manager

JobSpace; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail rewards

Wellness support

Generous leave

Job summary

Oaks Wellington Hotel is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will ensure exceptional guest experiences from arrival and throughout their stay, guiding the team to deliver service excellence.

The role requires a minimum of 2+ years at a supervisory level in hospitality, strong people management and communication skills, roster management, and the ability to support recruitment. Working rights in New Zealand are required.

Qualifications

• Minimum 2+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Skills

Guest service leadership

Communication

People management

Team leadership

Roster management

Trust accounting

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Oaks Wellington Hotel are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key responsibilities include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Shift details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm

To be successful in this role you will have:

• Minimum 2+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• Availability to work a variety of shifts, including weekends and public holidays if required.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What we offer:

• Career growth: Learning and development programs to boost your career.
• Exclusive hotel deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global perks: International accommodation discounts across our hotel brands.
• Retail rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous leave: Parental and birthday leave.
• Wellness boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.