Front Office and Reservations Manager

Accor; Christchurch; On-site; NZD 60,000 - 90,000; Full time

Job summary

Breakfree on Cashel, part of the Accor family, seeks an energetic Front Office and Reservations Manager in Christchurch, NZ. You will oversee daily Reservations and Front Office operations, lead a team, manage guest check-ins/outs, and drive occupancy, revenue, and guest satisfaction.

Understand brand standards, optimize channel performance, train staff, and collaborate with departments to deliver seamless guest experiences. Applicants must have the right to work in New Zealand.

Qualifications

• Minimum 2-3 years leadership experience in Reservations or Front Office Management.
• Strong leadership, communication, attention to detail and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Flexible to work across various shifts, including mornings, evenings/nights, weekends and public holidays.
• Knowledge of front office systems (Opera or similar PMS) will be advantageous.
• Excellent problem-solving and guest service skills, with attention to detail.

Responsibilities

• Manage daily operations of Reservations and Front Office to ensure smooth running and brand standards.
• Lead, train and motivate the team to deliver exceptional guest service while achieving occupancy and revenue targets.
• Oversee guest arrivals, departures and room allocations for smooth processes.
• Optimize hotel performance by managing reservations, maximize sales opportunities and support revenue management strategies.
• Drive financial performance with revenue forecasting, upselling and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Ensure hotel information is up to date in all channels and knowledge of special rates, offers and promotions.
• Manage no-show reservations by investigation and recording.
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by embodying Accor Heartist values.
• Build strong relationships with guests and internal teams for a seamless front office and reservations experience.

Skills

Leadership

Communication

Attention to detail

People management

Budgeting

Cost control

Revenue performance

Front office systems

Problem-solving

Guest service

Shifts flexibility

Tools

Opera PMS

Job description

Why work for Accor?
At Breakfree on Cashel we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

Breakfree on Cashel is looking for an energetic and motivatedFront Office and Reservations Managerto ensure the smooth and successful running of our Front Office and Reservations operations. This is a hands on role, reporting directly to the Rooms Division Manager,you’llbring leadership, strong communication skills, and operational strength to drive exceptional guest experiences.

Managing the daily operations of Reservations and Front office and ensure brand standards are followed.

Lead, train, and motivate the team to deliver exceptional guest service while achieving occupancy and revenue targets

Overseeguest arrivals, departures, and room allocationsto ensure smooth and efficient processes.

Optimize hotel performance by managing reservations, maximising sales opportunities and supporting revenue management strategies.

Drivefinancial performance, supporting revenue forecasting, upselling, and KPI achievement.

Prepare and reviewoperational and financial reportsto support business performance.

Ensure hotel information is up to date in all channels and maintain knowledge of specil rates, offers and promotions.

Manage "no show" reservations by investigation and recording

Assist withbudgeting and business planningto meet financial and operational goals.

Foster a positive, guest-focused culture by demonstratingAccor Heartist values.

Build strong relationships with guests and internal teams, ensuring a seamless front office and reservations experience.

All applicants must have the right to work in New Zealand.

What is in it for you:

• Accommodation and Food & Beverage Discounts with Accor Hotels World Wide!
• Refer a Friend Bonus!
• Learn Your Way - access to learn as you earn!
• Discounts with major retail companies and preferential treatment!

Qualifications

Your experience and skills include:

Minimum 2-3 years leadership experience in Reservations or Front Office Management.

Strong leadership, communication, attention to detail and people management skills.

Proven ability to manage budgets, control costs, and drive revenue performance.

Flexible to work across various shifts,including mornings, evenings/nights, weekends and public holidays.

Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.

Excellent problem-solving and guest service skills, with attention to detail.

Additional Information

At Breakfree on Cashel we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.
We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent.