Front Office and Reservations Manager

Novotel & ibis Balikpapan; Christchurch; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Accommodation and F&B discounts

Refer a Friend bonus

Learn and earn program

Retail discounts

Job summary

Breakfree on Cashel is seeking an energetic Front Office and Reservations Manager to lead daily Front Office and Reservations operations. You will report to the Rooms Division Manager, guiding a team to deliver outstanding guest experiences and drive occupancy and revenue.

Your role includes budgeting, process optimization, and maintaining brand standards across channels. Join a welcoming, guest-centric team at Breakfree on Cashel in Christchurch.

Qualifications

• Minimum 2-3 years leadership experience in Reservations or Front Office Management.
• Strong leadership, communication, attention to detail and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.

Responsibilities

• Manage daily operations of Front Office and Reservations and ensure brand standards are followed.
• Lead, train, and motivate the team to deliver exceptional guest service while achieving occupancy and revenue targets.
• Oversee guest arrivals, departures, and room allocation to ensure smooth processes.
• Optimize hotel performance by managing reservations and supporting revenue management strategies.
• Drive financial performance with forecasting, upselling and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Ensure hotel information is up to date in all channels and know current rates and promotions.
• Handle no-show reservations by investigation and recording.
• Assist with budgeting and business planning to meet financial goals.
• Foster a positive, guest-focused culture in line with Accor Heart values.
• Build strong relationships with guests and internal teams for seamless front office and reservations.

Skills

Leadership

Communication

Guest service

Budgeting

Revenue management

People management

Problem solving

Job description

Why work for Accor?

At Breakfree on Cashel we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Breakfree on Cashel is looking for an energetic and motivated Front Office and Reservations Manager to ensure the smooth and successful running of our Front Office and Reservations operations. This is a hands on role, reporting directly to the Rooms Division Manager, you’ll bring leadership, strong communication skills, and operational strength to drive exceptional guest experiences.

Your duties include;

• Managing the daily operations of Reservations and Front office and ensure brand standards are followed.
• Lead, train, and motivate the team to deliver exceptional guest service while achieving occupancy and revenue targets
• Oversee guest arrivals, departures, and room allocation to ensure smooth and efficient processes.
• Optimize hotel performance by managing reservations, maximising sales opportunities and supporting revenue management strategies.
• Drive financial performance, supporting revenue forecasting, upselling, and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Ensure hotel information is up to date in all channels and maintain knowledge of special rates, offers and promotions.
• Manage "no show" reservations by investigation and recording
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by demonstrating Accor Heart is values.
• Build strong relationships with guests and internal teams, ensuring a seamless front office and reservations experience.

All applicants must have the right to work in New Zealand.

What is in it for you:

• Accommodation and Food & Beverage Discounts with Accor Hotels World Wide!
• Refer a Friend Bonus!
• Learn Your Way - access to learn as you earn!
• Discounts with major retail companies and preferential treatment!

Your experience and skills include:

• Minimum 2-3 years leadership experience in Reservations or Front Office Management.
• Strong leadership, communication, attention to detail and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Flexible to work across various shifts, including mornings, evenings/nights, weekends and public holidays.
• Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
• Excellent problem-solving and guest service skills, with attention to detail.

At Breakfree on Cashel we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.

We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent.