Guest Experience & Reservations Leader

Novotel & ibis Balikpapan; Christchurch; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Accommodation and F&B discounts

Refer a Friend bonus

Learn and earn program

Retail discounts

Job summary

Breakfree on Cashel is seeking an energetic Front Office and Reservations Manager to lead daily Front Office and Reservations operations. You will report to the Rooms Division Manager, guiding a team to deliver outstanding guest experiences and drive occupancy and revenue.

Your role includes budgeting, process optimization, and maintaining brand standards across channels. Join a welcoming, guest-centric team at Breakfree on Cashel in Christchurch.

Qualifications

• Minimum 2-3 years leadership experience in Reservations or Front Office Management.
• Strong leadership, communication, attention to detail and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.

Responsibilities

• Manage daily operations of Front Office and Reservations and ensure brand standards are followed.
• Lead, train, and motivate the team to deliver exceptional guest service while achieving occupancy and revenue targets.
• Oversee guest arrivals, departures, and room allocation to ensure smooth processes.
• Optimize hotel performance by managing reservations and supporting revenue management strategies.
• Drive financial performance with forecasting, upselling and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Ensure hotel information is up to date in all channels and know current rates and promotions.
• Handle no-show reservations by investigation and recording.
• Assist with budgeting and business planning to meet financial goals.
• Foster a positive, guest-focused culture in line with Accor Heart values.
• Build strong relationships with guests and internal teams for seamless front office and reservations.

Skills

Leadership

Communication

Guest service

Budgeting

Revenue management

People management

Problem solving

Job description

Breakfree on Cashel is seeking an energetic Front Office and Reservations Manager to lead daily Front Office and Reservations operations. You will report to the Rooms Division Manager, guiding a team to deliver outstanding guest experiences and drive occupancy and revenue.

Your role includes budgeting, process optimization, and maintaining brand standards across channels. Join a welcoming, guest-centric team at Breakfree on Cashel in Christchurch.