Guest Experience Leader - Front Office & Reservations

Accor; Christchurch; Sur place; NZD 60 000 - 90 000; Plein temps

Résumé du poste

Breakfree on Cashel, part of the Accor family, seeks an energetic Front Office and Reservations Manager in Christchurch, NZ. You will oversee daily Reservations and Front Office operations, lead a team, manage guest check-ins/outs, and drive occupancy, revenue, and guest satisfaction.

Understand brand standards, optimize channel performance, train staff, and collaborate with departments to deliver seamless guest experiences. Applicants must have the right to work in New Zealand.

Qualifications

• Minimum 2-3 years leadership experience in Reservations or Front Office Management.
• Strong leadership, communication, attention to detail and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Flexible to work across various shifts, including mornings, evenings/nights, weekends and public holidays.
• Knowledge of front office systems (Opera or similar PMS) will be advantageous.
• Excellent problem-solving and guest service skills, with attention to detail.

Responsabilités

• Manage daily operations of Reservations and Front Office to ensure smooth running and brand standards.
• Lead, train and motivate the team to deliver exceptional guest service while achieving occupancy and revenue targets.
• Oversee guest arrivals, departures and room allocations for smooth processes.
• Optimize hotel performance by managing reservations, maximize sales opportunities and support revenue management strategies.
• Drive financial performance with revenue forecasting, upselling and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Ensure hotel information is up to date in all channels and knowledge of special rates, offers and promotions.
• Manage no-show reservations by investigation and recording.
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by embodying Accor Heartist values.
• Build strong relationships with guests and internal teams for a seamless front office and reservations experience.

Connaissances

Leadership

Communication

Attention to detail

People management

Budgeting

Cost control

Revenue performance

Front office systems

Problem-solving

Guest service

Shifts flexibility

Outils

Opera PMS

Description du poste

Breakfree on Cashel, part of the Accor family, seeks an energetic Front Office and Reservations Manager in Christchurch, NZ. You will oversee daily Reservations and Front Office operations, lead a team, manage guest check-ins/outs, and drive occupancy, revenue, and guest satisfaction.

Understand brand standards, optimize channel performance, train staff, and collaborate with departments to deliver seamless guest experiences. Applicants must have the right to work in New Zealand.