Front of House Admin – Patient Access (Part-Time)

South Island - Canterbury Ashburton; Ashburton; On-site; NZD 42,000 - 54,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Ashburton is seeking an Administrator - Front of House to provide efficient, patient-centred administrative support across Front of House and the Acute Assessment Unit. This busy role helps ensure timely patient access and smooth patient flow.

You will welcome patients, registrations, referrals and work with clinical teams, while maintaining privacy and using hospital systems. Part-time fixed term until 04/03/2027, 32 hours per week.

Qualifications

• Relevant administrative or customer service experience.
• The ability to work effectively under pressure and manage competing priorities.
• Experience using computer-based administrative systems and Microsoft Office.
• Strong organisational, time management and attention-to-detail skills.
• Knowledge of medical terminology, or the willingness to develop this knowledge.
• A commitment to privacy, confidentiality and professional standards.
• Collaborative approach and ability to work as part of a team.

Responsibilities

• Support timely, safe and efficient patient flow between Front of House, the AAU and the wider hospital.
• Welcome and assist patients, whānau and visitors with a professional, respectful and patient-focused service.
• Complete patient registrations, admissions, discharges and referrals accurately and within required timeframes.
• Respond promptly to patients, whānau, visitors and clinical requests while managing competing priorities.
• Maintain accurate patient demographic, NHI, ACC, referral, location, status and discharge information within relevant patient management systems.
• Ensure patient records, labels and other required information are available to clinical teams in a timely manner.
• Handle sensitive information in accordance with privacy, confidentiality and Health New Zealand requirements.

Skills

Administrative experience

Customer service

Time management

Attention to detail

Written and verbal communication

Tools

Microsoft Office

Patient management systems

Job description

Health New Zealand | Te Whatu Ora in Ashburton is seeking an Administrator - Front of House to provide efficient, patient-centred administrative support across Front of House and the Acute Assessment Unit. This busy role helps ensure timely patient access and smooth patient flow.

You will welcome patients, registrations, referrals and work with clinical teams, while maintaining privacy and using hospital systems. Part-time fixed term until 04/03/2027, 32 hours per week.