Administrator | Ashburton Hospital

South Island - Canterbury Ashburton; Ashburton; On-site; NZD 42,000 - 54,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Ashburton is seeking an Administrator - Front of House to provide efficient, patient-centred administrative support across Front of House and the Acute Assessment Unit. This busy role helps ensure timely patient access and smooth patient flow.

You will welcome patients, registrations, referrals and work with clinical teams, while maintaining privacy and using hospital systems. Part-time fixed term until 04/03/2027, 32 hours per week.

Qualifications

• Relevant administrative or customer service experience.
• The ability to work effectively under pressure and manage competing priorities.
• Experience using computer-based administrative systems and Microsoft Office.
• Strong organisational, time management and attention-to-detail skills.
• Knowledge of medical terminology, or the willingness to develop this knowledge.
• A commitment to privacy, confidentiality and professional standards.
• Collaborative approach and ability to work as part of a team.

Responsibilities

• Support timely, safe and efficient patient flow between Front of House, the AAU and the wider hospital.
• Welcome and assist patients, whānau and visitors with a professional, respectful and patient-focused service.
• Complete patient registrations, admissions, discharges and referrals accurately and within required timeframes.
• Respond promptly to patients, whānau, visitors and clinical requests while managing competing priorities.
• Maintain accurate patient demographic, NHI, ACC, referral, location, status and discharge information within relevant patient management systems.
• Ensure patient records, labels and other required information are available to clinical teams in a timely manner.
• Handle sensitive information in accordance with privacy, confidentiality and Health New Zealand requirements.

Skills

Administrative experience

Customer service

Time management

Attention to detail

Written and verbal communication

Tools

Microsoft Office

Patient management systems

Job description

• Ashburton - Ashburton Health Campus-Front of House and the Acute Assessment Unit (AAU)
• Part-time fixed term until 04/03/2027position working 32 hour per week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

Are you organised, calm under pressure and passionate aboutproviding excellent service to patients and whānau?

We are looking for an experienced Administrator - Front ofHouse to join our team, providing efficient, accurate and patient-centredadministrative support across Front of House and the Acute Assessment Unit(AAU).

This is a busy and varied role where you will play animportant part in supporting timely patient access, effective patient flow andthe safe delivery of acute assessment services. Your administrative expertisewill help our clinical teams focus on what matters most - providing qualitycare to our patients.

As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 3/Profile 3

For further information about the administration andclerical pay equity settlement please followthe link below:

As an Administrator - Front of House, you will beresponsible for supporting the smooth day-to-day operation of Front of Houseand the AAU.

You will:

• Supporttimely, safe and efficient patient flow between Front of House, the AAUand the wider hospital.
• Welcomeand assist patients, whānau and visitors, providing a professional,respectful and patient-focused service.
• Completepatient registrations, admissions, discharges and referrals accurately andwithin required timeframes.
• Respondpromptly to patients, whānau, visitors and clinical requests whilemanaging competing priorities.
• Recognisewhen patients appear acutely unwell or infirm and promptly refer them tothe appropriate clinical staff.
• Maintainaccurate patient demographic, NHI, ACC, referral, location, status anddischarge information within relevant patient management systems.
• Ensurepatient records, labels and other required information are available toclinical teams in a timely manner.
• Handlesensitive information in accordance with privacy, confidentiality andHealth New Zealand requirements.
• Followdowntime and contingency processes when systems or services areunavailable.
• Useavailable patient and operational information to support effective patientflow and team situational awareness.
• Communicateclearly and professionally with patients, whānau, clinicians, GPs,external agencies, staff and members of the public.
• Maintaineffective working relationships across Ashburton, Christchurch and Burwoodservices where required.
• Contributeto quality activities, audits and service improvement initiatives.
• Identifyopportunities to improve administrative processes and the patientexperience.
• Applyorganisational policies, procedures, protocols and agreed businessprocesses consistently.

About you

You will be someone who enjoys working in a busy environmentand can remain calm, organised and professional when priorities change.

You will bring:

• Relevantadministrative or customer service experience.
• Theability to work effectively under pressure and manage competingpriorities.
• Experienceusing computer-based administrative systems and Microsoft Office.
• Strongorganisational, time management, problem-solving and attention-to-detailskills.
• Ahigh standard of written and verbal communication.
• Knowledgeof medical terminology, or the willingness and ability to develop thisknowledge.
• Astrong commitment to privacy, confidentiality and professional standards.
• Acollaborative approach, with the ability to work effectively as part of ateam.
• Self-management,accountability and a willingness to learn and grow.

It would be an advantage if you have:

• Previoushealth administration experience.
• Familiaritywith a public hospital environment and patient management systems.
• Experienceworking within a 24/7 or rotating roster.
• Anunderstanding of, and responsiveness to, people from diverse culturalbackgrounds.

This is an opportunity to be part of a team where youradministrative skills have a direct impact on patients and whānau.

Every day will be different. You will work alongside a rangeof clinical and administrative teams, helping ensure patients are registered,supported and directed to the right place at the right time.

If you are organised, approachable and thrive in a fast-paced environment, we would love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert

If you have any questions about the role, please contact Kerri McCarthy at [e-mail]

Job details

Job Reference:

Job Reference: PC4479495

Location:

South Island - Canterbury - Ashburton

Job type:

Expertise:

Non-Clinical - Administration - Administration