Front‑Line Customer Service Champion – Thames

Join Our Team, Waikato; Auckland; Hybrid; NZD 45,000 - 60,000; Full time

Job summary

Thames Council is seeking a proactive Customer Services Representative to join the Thames office. You will be the front-line link between the Council, customers, contractors and the community, delivering high-quality service across a broad range of Council services.

The role involves front-of-house, digital and phone communications, handling payments, bookings and information on rates, consents, by-laws, inspections and recycling services. A full driver’s licence is required.

Qualifications

• Experience in a customer service role.
• Excellent interpersonal and communication skills.
• Solid MS Office skills and the ability to pick up new systems.

Responsibilities

• Processing and receipting customer payments.
• Answering incoming telephone calls and providing accurate information and assistance to customers.
• Processing all incoming emails to Council
• Undertaking administrative tasks, including hall bookings, utility connections, wedding bookings and enquiries.
• Responding to rates enquiries and providing general rates information.
• Providing information relating to Building Consents and Resource Consents.
• Booking building inspections
• Assisting customers with enquiries regarding Council bylaws and regulations.
• Managing a broad range of general customer enquiries.
• Providing cemetery administration support and information.
• Providing information relating to rubbish and recycling services.
• Processing AA transactions and enquiries, including motor vehicle registration and driver licensing services.

Skills

Customer service

Interpersonal skills

MS Office

Verbal & written communication

Job description

Thames Council is seeking a proactive Customer Services Representative to join the Thames office. You will be the front-line link between the Council, customers, contractors and the community, delivering high-quality service across a broad range of Council services.

The role involves front-of-house, digital and phone communications, handling payments, bookings and information on rates, consents, by-laws, inspections and recycling services. A full driver’s licence is required.