Frontline Customer Advisor for Community Services

Marlborough District Council; Blenheim; On-site; NZD 41,000 - 45,000; Full time

Benefits offered by this job

Life and income protection insurance

Health insurance

Enhanced leave and superannuation

Relocation support where applicable

Chamber discounts

Job summary

Marlborough District Council in Blenheim, South Island, seeks a confident, resilient Customer Service Officer for our frontline team. You’ll handle counter enquiries, open-plan call centre work, and cross-system tasks to assist customers with information, payments, and problem solving.

We value a welcoming, adaptable individual who thrives in a fast-moving environment and delivers a positive experience to our community. The role offers a supportive workplace culture with inclusive opportunities.

Qualifications

• Experience in frontline customer service or contact centres is desirable but not essential.
• Ability to manage multiple priorities and systems with confidence.
• Strong communication skills and ability to build rapport with diverse people.

Responsibilities

• Provide information and connect people with council services.
• Process payments and handle diverse customer enquiries.
• Assist customers through challenging situations with a calm, professional approach.

Skills

Frontline customer service

Call centre

Multitasking

Digital literacy

Job description

Marlborough District Council in Blenheim, South Island, seeks a confident, resilient Customer Service Officer for our frontline team. You’ll handle counter enquiries, open-plan call centre work, and cross-system tasks to assist customers with information, payments, and problem solving.

We value a welcoming, adaptable individual who thrives in a fast-moving environment and delivers a positive experience to our community. The role offers a supportive workplace culture with inclusive opportunities.