Thames Customer Service Specialist - Front Desk & Support

Join Our Team; New Zealand; On-site; NZD 45,000 - 60,000; Full time

Job summary

Join Our Team in Thames is seeking a customer services representative to deliver front-line service across a range of Council functions. You will interact with customers, contractors and internal teams, handling payments, inquiries and bookings from the Thames office.

The role requires strong communication skills, the ability to work under pressure and a positive, team-focused attitude. A full driver’s licence is required and there are opportunities to support diverse Council services.

Qualifications

• Experience in a customer service role.
• Excellent interpersonal and communication skills.
• Solid MS Office skills and ability to pick up new systems.

Responsibilities

• Processing and receipting customer payments.
• Answering calls and providing accurate information.
• Processing all incoming emails to Council.
• Admin tasks: hall bookings, utility connections, wedding bookings.
• Handling rates enquiries and general rates information.
• Providing information on Building and Resource Consents.
• Booking building inspections.
• Assisting with bylaw and regulation enquiries.
• Managing a wide range of general customer enquiries.
• Providing cemetery admin support and information on rubbish/recycling.
• Processing AA transactions including vehicle registration and driver licensing.

Skills

Customer service experience

Interpersonal communication

MS Office

Tools

MS Office

Job description

Join Our Team in Thames is seeking a customer services representative to deliver front-line service across a range of Council functions. You will interact with customers, contractors and internal teams, handling payments, inquiries and bookings from the Thames office.

The role requires strong communication skills, the ability to work under pressure and a positive, team-focused attitude. A full driver’s licence is required and there are opportunities to support diverse Council services.